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FINANCE AVAILABLE
Looking at purchasing your machine on finance. We have several finance options available for selected models. You can therefore choose the right finance option to suit your needs. We have tried to make the application process as quick and simple as possible. However, if you do get to a stage and you have any questions or are unsure, please call us on +44 (0) 121 348 8921 or contact us and we will reply as soon as possible.
We offer a variety of different finance products with a number of credit providers. Please check the links below for more information on the finance options available.
1. How long does the decision process take?
Once submitted a decision is normally returned within 30 seconds. Completing the online form only takes a few minutes and there is no printing, scanning or physical forms - the whole process is online. Customers are taken through a simple online application form and are guided clearly through the pre-contract explanation before digitally signing the application with ‘eSignature’.
2. Can I apply for a loan?
Successful applicants usually have:
3 years address history and must be on the voters roll
A minimum income £10,000 – this can include private pension
No bankruptcy, CCJ’s or defaults in the last 6 years
Not taken out or applied for a pay day loan in the last 12 months
3. How do I pay my deposit?
You will receive a link to pay your deposit through the secure online payment system once you have approved for finance. Payment of your deposit triggers our warehouse team to prepare your order.
4. How do I start a new second application?
You will need to start a fresh application with a new email ID as your application is linked to your email ID.
5. What do I do if I make an error on the application?
All applications stay in the Omni portal for compliance reasons and cannot be deleted. You will need to start a fresh application with a new email ID (as your application is linked to your email ID).
6. Can I change my deposit once I have started my application?
No. Please be sure to use the finance calculator to develop a payment plan that is affordable and works for you. You will be prompted for the deposit amount and the length of finance when you start the application. This cannot be changed one you start the process.
7. Can I add extra items to my order?
Yes, but this must be done in advance of the credit application. For your information, the finance is available when an item (sewing machine or furniture) which is included in our pre-approved finance list is in your basket. The finance will then be available on the whole basket. We cannot add items after your application is approved so please be careful to get this right from outset.
8. When will my machine be dispatched?
We always try and dispatch machines on the same day that the deposit is paid (if this happens before 2pm). Sometimes, this can take 24 / 72 hours.
9. I have no email order confirmation from GUR?
Call us on 0121 359 5335 if you have any issues at any stage. Contact the number on the Omni application if you need any help or support through your application.
10. How do I settle my account early?
Yes - you call Omni capital directly to make early payment for your purchase. There are no penalties for early payment.
11. Complaints Process - Novuna
If there's something you're not happy with, we'd like to be informed so we can resolve your issues.
Complaint handling and dispute resolution process
Please contact us as soon as possible.
You can contact our Customer Service Team who are here to help and they will try to provide a suitable solution.
Upon receipt of your complaint, we will contact you in 3 working days to resolve your issue.
Our customer Service Team will ask you to provide any relevant information which helps us identify the issue you have with your product.
Online – sales@gur.co.uk
Post – GUR Sewing Centre, 37 New Summer Street, Birmingham, West Midlands, B19 3QN, United Kingdom
Escalating the complaint
If you're not happy with the resolution of the complaint, please speak to the person handling your complaint and they will discuss and explain the reasons for the resolution reached.
If you wish for your complaint to receive further review, please email us or contact us in writing at the address above.
If you are still unhappy after further escalation and your item has been ordered via Novuna Personal Finance you can also contact Novuna directly to discuss the matter further.
