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Need Help? We’re Here for You!


At GUR Sewing Centre, your satisfaction is our priority. Whether you have a question about our sewing machines, need assistance with your order, or simply want expert advice, we’re just a message or call away. Our dedicated team is here to help you every stitch of the way—don’t hesitate to get in touch!

Drop us an email supportdesk@gur.co.uk
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Where to find us

GUR Sewing Centre,

37 New Summer Street,

Birmingham, West Midlands,

B19 3QN,

United Kingdom

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Call our team +44 0121 359 5335
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Opening hours
(by appointment only)

10am – 4pm Monday, Tuesday,

Thursday & Friday

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    One of our dedicated customer support team will be in touch with you before 3pm today

    Interested in purchasing a new sewing machine but uncertain and in need of assistance. Rest assured, one of our dedicated customer support team members will reach out to you.

    Please supply details of the products you interested in and we will be in contact.

    One of our dedicated customer support team will be in touch with you before 4pm today

    Please provide us with the make and model number of your sewing machine, along with details of any spare parts you require. Our team will respond to your inquiry as soon as possible.

    One of our dedicated customer support team will be in touch with you before 4pm today

    Whatever concerns you may have, please know that we are here to assist you. Feel free to reach out to us with any questions or issues, and we’ll do our best to provide the support you need.

    One of our dedicated customer support team will be in touch with you before 4pm today

    Kindly share the specifics of the information you need.

    One of our dedicated customer support team will be in touch with you before 3pm today

    Before placing your order, it’s a good idea to confirm that we have the item you’re interested in stock.

    One of our dedicated customer support team will be in touch with you before 3pm today

    Whatever concerns you may have, please know that we are here to assist you. Feel free to reach out to us with any questions or issues, and we’ll do our best to provide the support you need.

    One of our dedicated customer support team will be in touch with you before 12pm today

    Please provide us with additional details about your requirements. This will enable us to offer you the most accurate and helpful advice when we contact you by phone. Thank you for your cooperation.

    One of our dedicated customer support team will be in touch with you before 12pm today

    Thank you for reaching out. We want to assure you that all our machines come with a warranty, and we are dedicated to assisting you with any issues you may encounter. To facilitate the process, please provide us with the make, model number, invoice number, and a description/images or video of the issue you’re experiencing. Our team will promptly work to rectify the situation as soon as possible.

    One of our dedicated customer support team will be in touch with you before 12pm today

    To assist you promptly, please provide the following information:

    1. Invoice number.
    2. Description of the incorrect part supplied.
    3. Make and model number of your machine.

    With this information, we’ll be able to quickly address the issue. Thank you for your cooperation.

    One of our dedicated customer support team will be in touch with you before 1pm today

    To proceed with cancelling your order and issuing a full refund, please provide us with the invoice number associated with your purchase. We can accommodate cancellation and refund requests as long as the item has not been dispatched and the request is made within 24 hours of placing the order.

    One of our dedicated customer support team will be in touch with you before 1pm today

    To assist you promptly, please provide the following information:

    1. Invoice number.
    2. Why you will like to return.
    3. Make and model number of your machine.

    With this information, we’ll be able to quickly address the issue. Thank you for your cooperation.

    One of our dedicated customer support team will be in touch with you before 4pm today

    If you encounter any problems with your login credentials, such as difficulty accessing your account or similar issues, please provide specifics regarding the problem.

    One of our dedicated customer support team will be in touch with you before 4pm today

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