Terms And Conditions

GUR Sewing Centre
Website: www.gur.co.uk

These Terms & Conditions apply to all purchases made via www.gur.co.uk. By placing an order, you agree to be bound by the terms below. Nothing in these terms affects your statutory rights under UK law.

1. Company Information

GUR Sewing Centre is a trading name of GUR Enterprise (UK) Ltd
Company Number: 3153051
Registered Address:
37 New Summer Street
Birmingham
B19 3QN

VAT Registration Number: 547 521 146

Contact:
Email: supportdesk@gur.co.uk    Website: www.gur.co.uk

2. Orders & Contract Formation

2.1 All orders are subject to availability and acceptance.
2.2 An order confirmation email does not constitute acceptance.
2.3 A binding contract is formed only when goods are dispatched.
2.4 We reserve the right to cancel orders in the event of pricing errors or stock issues.

3. Payment

3.1 Payment must be received in full prior to dispatch.
3.2 All prices include VAT at 20%.

4. Delivery

4.1 We aim to dispatch orders promptly but delivery times are estimates only.
4.2 We are not liable for delays beyond our control.
4.3 All courier deliveries must be signed for.
4.4 Free delivery details are outlined at www.gur.co.uk.

5. Shortages & Damaged Goods

5.1 Any shortages must be reported within 48 hours of delivery.
5.2 Transit damage must be reported by email within 7 working days.
5.3 Claims must not be made by telephone.

6. Cancellation & Returns (Consumer Contracts Regulations)

6.1 You may cancel your order within 14 calendar days of receiving goods.
6.2 Goods must be returned within 14 days of cancellation.
6.3 Items must be unused and in original condition.
6.4 Return postage costs are the responsibility of the customer.
6.5 Original delivery charges are non-refundable.
6.6 Refunds are processed upon receipt and inspection of goods.
6.7 Refunds may be reduced where goods show signs of use beyond inspection.
6.8 Free gifts must be returned unused.
6.9 A deduction of up to 20% may apply where goods are not in resalable condition.
6.10 A standard 12% deduction applies to returned goods in good condition as they cannot be resold as new.
6.11 Domestic machines are sold for household use only. Refunds will not be issued where machines have been used commercially.

7. Non-Returnable Items

The following items cannot be cancelled or refunded:

• Installed or registered software
• Downloadable products
• Fitted parts
• Opened books
• Cut fabrics
• Made-to-measure items
• Opened inks
• Activated design cards
• Gift cards or vouchers
• Special order items

Special order items are clearly marked and typically take 3–14 working days to arrive.

8. Repairs, Servicing & Storage

8.1 These terms apply to all machines left with GUR Sewing Centre for repair or service.
8.2 Customers will be notified upon completion.
8.3 Machines must be collected within 3 months of notification.
8.4 Storage charges of £3 per week apply after 3 months.
8.5 Machines uncollected after 12 months may be scrapped or sold to recover outstanding costs.
8.6 Sale proceeds will be applied to outstanding charges with no obligation to remit surplus funds.
8.7 GUR Sewing Centre accepts no liability for disposal of uncollected machines.

9. Warranty & Guarantees

9.1 All new products are covered by the manufacturer’s warranty.
9.2 Extended guarantees may apply to selected machines.
9.3 Original packaging must be retained for warranty collections (Mainland UK only).
9.4 Where packaging is unavailable, customers must arrange return at their own cost.
9.5 We are not liable for damage caused by insufficient packaging.
9.6 Repairs aim to be completed within 7–14 working days.

Warranty Exclusions

Warranty does not cover:

• Misuse or user error
• Neglect or wilful damage
• Commercial use of domestic machines
• Normal wear and tear
• Consumables (belts, bulbs, needles, bobbin cases, needle plates etc.)
• Timing issues where excluded by manufacturer

10. PR & VR Range Warranty (12 Months)

• 12-month warranty from delivery
• Return to base service only
• No in-home visits
• No loan machines provided
• Collection (if requested) from £200
• Replacement packaging not supplied

Warranty excludes unauthorised repair, misuse, negligence and abnormal use.

11. A Grade, Ex-Display & Open Box Machines

11.1 A Grade (refurbished) machines are tested and supplied in “as new” condition.
11.2 Ex-display and open-box machines are supplied in “as new” condition unless otherwise stated.
11.3 Full manufacturer warranty applies unless specified.

12. Price Match Policy

We may match competitor prices where:

• The product is identical
• The competitor has stock available
• The terms and accessories are identical
• The offer can be verified

Applies to product price only.
We reserve the right to refuse or cancel orders.

13. Promotional Codes & Discounts

Promo Codes

• Valid only during stated period
• Cannot be extended
• Cannot be combined with other offers
• Not valid on bundles or already discounted items

Platinum Discounts

Available to registered customers only.
Applies to fabrics, haberdashery, spares and accessories.
Excludes machines, overlockers, steam presses and white goods.
Cannot be combined with other offers.

PRIVACY POLICY

GUR Sewing Centre – www.gur.co.uk

This policy explains how we collect, use and protect your personal data in accordance with UK GDPR.

1. Information We Collect

When you visit or purchase from our website, we may collect:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Payment information
• IP address
• Browser and device information
• Cookie data

2. How We Use Your Information

We use personal data to:

• Process and deliver orders
• Communicate with customers
• Prevent fraud
• Improve website performance
• Send marketing communications (where consent is given)

3. Sharing of Data

We may share data with:

• Delivery providers
• Manufacturers (where acting as agent)
• Finance providers
• Payment processors

We may also disclose information where legally required.

4. Data Retention

Order information is retained for accounting and legal purposes unless deletion is requested where legally permissible.

5. Marketing & Advertising

You may opt out of marketing communications at any time by contacting us at supportdesk@gur.co.uk

6. Minors

Our website is not intended for individuals under 18 years of age.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Request correction
• Request deletion (where legally permitted)
• Object to processing
• Lodge a complaint with the ICO

8. Contact

Email: supportdesk@gur.co.uk
GUR Sewing Centre
37 New Summer Street
Birmingham
B19 3QN