Delivery Information
Free Delivery
Customers should note that GUR incurs a cost for every delivery that we make. This process and cost can be broken down into picking, packing and postage of the item(s). In many cases, GUR will pay this cost to ensure that the item reaches the customer with no extra cost. However, In the case of returns or refunds, clients must incur this ‘delivery cost’ and this will be deducted from the refund made from GUR back to the client. The amount of this cost is generally between £3.00 – £50.00 depending on the item and also the type of service that we use for shipping. There may also be a restocking fee of 25% applied to refunds – this is handled on a case by case basis.
Sewing Notions & Accessories
It is our policy that we will endeavour to dispatch our orders on the same or next working day.
Spares & Sewing Notions are FREE Delivery for orders over £49.99. Orders which are under £49.99 will have £4.95 postage. Delivery time is 3-5 working days.
There is an option of sending notions and accessories by courier next working day delivery, as long as the order is before 2:00pm. The charge of this is £8.00, providing the item is in stock.
If item(s) are out of stock, you will be informed immediately, please allow up to 7-10 days for delivery.
If Saturday or Sunday delivery is selected the order must be placed before 2:00pm on a Friday (as long as the items are in stock).
We will not be able to accept orders on a Saturday for a Sunday delivery.
Sewing Machines, Overlockers, Presses & Appliances (Excluding Cabinets)
Standard Delivery – Free to UK Mainland Addresses
Orders placed by 3.00 p.m. Monday to Friday will be despatched that day using a 24 hour service and delivered next working day (some addresses in the Highlands may take a second or third day depending on location).
Orders placed Monday to Thursday will be delivered next working day
Orders placed Friday will be delivered Monday (or Tuesday if Bank Holiday)
Orders placed Saturday and Sunday will be delivered Tuesday
Deliveries can take place up to 5.30 p.m. All items delivered by carrier will need to be signed for. If no one is available to accept delivery, the package will be returned to your local depot. A card will be left with details to arrange redelivery of your order. We can also arrange delivery to a work address, neighbour, etc. if required
Please note that all machines are dispatched in the manufacturer’s original packaging. If your order is a gift and you require plain packaging, please contact us.
Non Standard Delivery
Saturday and Sunday Delivery
This service is available but at extra cost.
Please be aware that this option isn’t available to some address IE Northern Scotland, Scottish Isles, etc. and deliveries carried out by Horn Furniture are also excluded.
UK Offshore up to 30kg
Deliveries to offshore UK addresses usually take 2-3 days but this cannot be guaranteed. Factors such as weather conditions and rural locations can effect delivery times.
Destination Transit time Shipping charge
Scottish Isles 2 – 3 days Free
Isle of Wight 2 – 3 days Free
Isle of Man 2 – 3 days Free
Sewing Cabinets
Sewing Cabinets are delivered by Horn Furniture.
Please allow up to 28 working days for delivery.
Delivery to UK addresses only.
Hobby Chairs
Hobby Chairs are despatched direct from Horn Furniture.
Please allow 2-7 days for delivery.
Delivery to UK addresses only.
Extension Tables
Extension Tables are despatched direct from Horn Furniture.
Please allow 7-14 days for delivery.
Delivery to UK addresses only.
Replacement Inserts
These are usually cut each Tuesday and then posted out direct from Horn Furniture using Royal Mail.
Delivery is usually by the following weekend.
Sewing Cabinets, Hobby Tables, etc
The following guide is for customers whose addresses are close to zone boundaries. If you are not sure which zone applies to your address, please contact us.
As a Horn Superstore Dealer, our customers are entitled to the complete delivery service from Horn UK, FREE to the majority of mainland UK. Horn UK promise to deliver and unpack your fully assembled cabinet and transport it to the room of your choice (stairs at drivers discretion).
Delivery times are dependent on your location. Horn UK cover the majority of the UK every 28 working days.
When ordering, please state the make and model of your sewing machine together with your choice of colour.
Zone A
Free of Charge
Zone B
Free of Charge
Zone C
Free of Charge
Zone D
Highlands & Scottish Isles – Please contact us. (Cut off is approximately from Aberdeen in the East, Helensburgh in the West)
Northern & Rep of Ireland, Isle of Man, Isle of Wight – Please contact us.
Please Note – To reduce or avoid delivery charges, Horn UK can deliver cabinets to addresses in a free delivery zone from where customers can then arrange their own transportation. This service is only provided at the discretion of Horn UK.
Customs & Import Duties
Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the products. We will not be held responsible nor will we issue credit for items seized by the customs service of any country.
Secure Online Ordering
Ordering online is simple, safe and straightforward.
Simply click the “add to cart” button and your chosen product will be placed in your shopping cart. To add another item, click “previous”. When you have finished shopping, you can then proceed to the “checkout” where you will be asked for your details.
We accept all major credit and debit cards.
You can be assured that this is a safe way to pay as we use Secure Socket Layer 128 bit encryption. After you have confirmed your order, you will be sent an order reference number by email.
If payment by cheque is preferred, please allow 4 to 7 working days for clearance. We will notify you when we are despatching your order
Worldwide Shipping
We are able to supply machines to the UK exclusively. We are unable to supply all Machines products outside the UK and Ireland. The warranty on these products supplied from the UK, only applies within those territories
Customs & Import Duties
If you order from outside the UK , you may be subject to import duties and taxes, levied once the package reaches your country. Any additional charges must be borne by you; We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information.
Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. We will not be held responsible nor will we issue credit for items seized by the customs service of any country.
Out of Stock Items
In the rare event of an item being out of stock, we will contact you by telephone and / or email to explain when delivery is expected. It will be despatched as soon as possible.
Shortages & Non Delivery
Any shortages must be reported within 48 hours of receipt of delivery.
Fabrics Cut To Measurement
Please be aware that we are unable to refund, cancel or exchange cut fabrics and made-to-measure items. Also please order the total amount of fabric required for any given project as we cannot guarantee that more than one order will be cut from the same dye batch.
Change or Cancel an Order
If you need to change details of your delivery address, add items or remove items from your order or cancel it completely, please contact our Customer Services team.
Please quote your order number and order date. If your order has already been despatched, we’re sorry that it is not possible to make changes to your order once it has been dispatched. If you’d like to add products to your order, please place a new order for these items.
