Delivery & Returns

Returns Policy
Under the Distance Selling Regulations, if you’ve received goods and have simply changed your mind about purchasing them, you may return the goods to us alongwith proof of purchase for full credit – items must arrive back at GUR within 28 calendar days of the customer receiving delivery of the items.  These 28 days are broken down into 14 days to cancel the order and 14 days after cancellation to return safely back to GUR.

Under the Consumer Rights Act, all products – including electrical goods – must be of satisfactory quality, fit for purpose and as described.  If you feel that the goods are faulty, under the Consumer Rights Act you have an early right to return goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. This right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you – whichever is later).  After the initial 30 days, you cannot demand a full refund in the first instance, but you still have the right to a repair or replacement for your item.

GUR will not accept responsibility for loss or damage of any product being returned by the customer, therefore we recommend you use a secure and insured parcel delivery service.

The item(s) must be returned unused.
You must inform us of your desire to cancel as soon as possible preferably by e-mail with your order details, rather than post, and at any rate within 14  working days after receiving the item.
You pay the return delivery charges (we pay return charges for faulty or substituted items).
Delivery/Collection costs will not be credited
Refunds on used items will only be accepted on faulty items.
We will credit your account as soon as possible after the goods are returned and within a maximum of thirty days.
Software unsealed by the consumer cannot be returned.
Goods are returned with all the original contents and packaging and in a like new condition,if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging in any way. (A charge may be made to bring the item back to as new condition).
If the product returned is not in condition to be able to be resold as new or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct  20% of the original selling price from the refund amount. This does not affect your statutory rights
Domestic machinery is for household use only, refunds cannot be given if machinery is used for business purposes.
All items must be returned in original packaging for full refunds to be considered.Any FREE gifts received with the product must also be returned intact.
If goods are refused by us, because the above criteria are not met, we’ll return them to the customer and also charge the customer’s credit card for the value of the carriage.
Though in some cases we offer delivery, if an item is returned to us we have the right to deduct the packaging and postage costs from the refund back to the customer
Fabric that is cut to customers measurements is not refundable.
You must inform us in writing if you intend to return an item and return parcel to: Returns Dept, GUR, 37 New Summer Street, Birmingham, B19 3QN.

Tax Charges
20% VAT is included in all prices. Our VAT registration number is 547521146.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet.
All payment card numbers are encrypted when the order is placed using 128 bit Java encryption. This encryption begins at the form where you are asked for your credit card details. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Your information is not stored on an internet active computer so your details cannot be accessed by a third party.