What Customer says about us

Fantastic customer service. Ordered wrong part swapped straight away and replacement sent immediately with instruction how to return part. Great part and would highly recommend as very reasonable postage and prices. Thank you.

- Lynn Hallett 19th February 2024

I requested delivery on a specific day, and was given a time frame. The machine arrived on time. It was well packaged. It appears very well made. I made myself unthread the machine straight way so that it didn't become daunting. The threading instructions are clear, and I found it easy to thread; the 180 degree opening front and DVD certainly helped. So far I've only practiced with one stitch in 4 thread overlocking, haven't made any alterations to width or density or tried any of the extra feet included in the package. The stitches are very neat, and look good. I'm very pleased with both the machine and the service, which have been excellent. Thankyou. Could we have more video tutorials on using the machine please? Thankyou.

- Mrs Joyce Linskill 19th February 2024

Delivery was fast and efficient and item arrived exactly as ordered and in good shape. Looking forward to upgrading my machine to do some ruler work. Thanks GUR!

- Lorraine Lee 17th February 2024

I ordered my embroidery machine and it was dispatched the very next day. Unfortunately there was an issue with DPD that they did not update me of the delivery coming or having been made to my neighbour so I did not know for a whole week that my sewing machine was with a neighbour a neither had they left me a card to say so. When I contacted GUR to find out the whereabouts of my sewing machine they did everything possible to help me track the parcel. It was to be delivered to my work address, not my home address so not as easy as just walking next door to ask. GUR contacted DPD to try to find out where the parcel was and also kept me updated with their responses. Once back at work I asked my neighbours and found the machine with them a few doors up. GUR were very polite and understanding and eager to help throughout the issue and I could not fault them or their service. I would recommend them absolutely and would not hesitate to reuse them for my sewing purchases in the future.

- Mr David Fuller 17th February 2024

Machine received promptly. I have yet to unpack it as my sewing room is still being decorated. I can't wait my big day for unveiling will be Tuesday. I hope everything will be okay and look forward to having some fun.

- Joan Brown 16th February 2024

Excellent service the quality of the knitting bag was superb. Delivery was very good. I highly recommend this company for quality and service

- Mrs Irene Allan 15th February 2024

What fantastic service from both GUR Sewing and brother sewing machines. I placed my order when it was at full price and the customer service was excellent. I then had a phone call to say that if I waited 24-48hrs before dispatch there may be a small discount from brother as they had information coming in shortly. This was above and beyond what anyone would normally expect. I still had my brand new sewing machine delivered within 4 days and had a discount and a free quilting table from them. What a fabulous company! Thank you!

- Janet Weston 15th February 2024

The delivery to Germany was really fast and I enjoy my new Coverstitch machine a lot. Really really competitive price too! Thanks!

- Simone Wendel 14th February 2024

Would highly recommend, beautiful machine. Gur were really helpful and corrected mistakes on my error quick and easily. They also arranged for delivery of my machine on the day I requested. Was pleasantly surprised with stabalizer and thread which was added to my extras I ordered along with the machine. So pleased and happy with GUR and would definitely use again.

- Ms Janice Austin 13th February 2024

What fantastic service from both GUR Sewing and brother sewing machines. I placed my order when it was at full price and the customer service was excellent. I then had a phone call to say that if I waited 24-48hrs before dispatch there may be a small discount from brother as they had information coming in shortly. This was above and beyond what anyone would normally expect. I still had my brand new sewing machine delivered within 4 days and had a discount and a free quilting table from them. What a fabulous company! Thank you!

- Janet Weston 13th February 2024

Extremely pleased with Janome 4300qdc sewing machine. All I was hoping for and more! Very quick service and delivery from GUR who kept us informed

- Mr Robert Byrnes 13th February 2024

This is the first online order I have placed which was clear, simple and easy to understand. Congratulations on making this order a pleasant experience.

- Miss Anna Martyn 11th February 2024

Unfortunately I had to return my broken jaguar sewing machine but was able to upgrade to the DQS 405 . The staff were very helpful as I returned the machine personally. The machine continues to sew beautifully and I am very pleased with my purchase.

- Margaret Stevens 10th February 2024

Very useful ruler. I have a true cut rotary cutter so compliments the ruler and works well. Rulers are very expensive so this one was very keenly priced and I have used this much more than I thought. Well packed and delivered quickly, very pleased with the purchase.

- Vivienne Dunn 8th February 2024

I had difficulty finding the items I wanted to order and started an online chat. The person on the other end was very helpful and I was finally I able to complete my order. Unfortunately a few items were out of stock but I was informed straight away and given options. My order came within the time scale they quoted and everything was in the package. I would recommend revising the website when it comes to ordering threads. When I place an order for threads I use the colour number not the colour (different people use different names for the colours). On the whole the service is very good and of course I would order again.

- Jane Morris 6th February 2024

Thank you for the easy to use website and super fast delivery. Yours is my ‘go to’ shop when I need anything for my machine and I highly recommend it.

- Lindsey Ingoldby 5th February 2024

Customer service was excellent; lack of a card through the door meant that I had no idea what had happened to my order. GUR tracked down the parcel and enabled me to arrange redelivery. My knitting bag is great and cat proof. It is well made with lining and taped seams.

- Ms Hanora Crowley 5th February 2024

Customer service was excellent; lack of a card through the door meant that I had no idea what had happened to my order. GUR tracked down the parcel and enabled me to arrange redelivery. My knitting bag is great and cat proof. It is well made with lining and taped seams.

- Ms Hanora Crowley 5th February 2024

I was in doubt between 3 machines and I've got a friendly and professional advice by GUR when I asked about them. They gave the best deal possible and the communication through all the purchase process was excellent. I would definitely buy again from GUR. Thank you!

- Omar C 1st February 2024

I received excellent service today from Palma. I was unsure which sewing machine I needed to take to classes with me and Palma really helped me to decide. He didn’t pressure me in any way to buy but gave me loads of information about the different machines so that I knew exactly which one had all the specifications I needed. I chose the Jaguar 405 which is a totally new brand for me as I have only used Janome machines before. It was on offer and in my price range for a second machine for classes. I’m delighted with it. It’s a really powerful machine and has everything on it that I will need. Customer service at GUR is fantastic. They really go out of their way to help. Thanks again Palma x

- Rosemary Allen 31st January 2024

Really good customer experience. Did not rush me into buying anything. Took the time to demonstrate the machines i was looking to purchase and recommended the machines suitable for my needs. Polite and welcoming.

- Mrs Nailah Niaz 31st January 2024

Very quick service. I was looking for a screw-in form of this button for an old sheepskin jacket which has lost a few of the originals. These give me enough matched buttons to do a full replacement - I just need to decide how to fix them.

- Alan Mair 31st January 2024

Really good customer experience. Did not rush me into buying anything. Took the time to demonstrate the machines i was looking to purchase and recommended the machines suitable for my needs. Polite and welcoming.

- Mrs Nailah Niaz 31st January 2024

Very pleased with the sewing machine and the service provided. Would definitely recommend.

- Mrs Noeline Kinghorn 30th January 2024

I've been looking for long knitting needles for years and I finally found them on this site! They are just great no more stitches falling off the needles for me! Will definitely buy more sizes as and when, thank you. Love them

- Mrs Christine Hughes 29th January 2024

Kit arrived quickly and well packaged. Lovely kit with clear instructions

- Mrs Lynne Precious 29th January 2024

easy to order and efficient with delivery, reasonable priced

- Mrs Martine Tighe-hudman 27th January 2024

The service was quick and efficient. I am pleased with the quality of the product, it washed well and the colours are still bright .

- Linda Rae 27th January 2024

Quick ,efficient and know what they are talking about.

- Ms Jan Carpenter 26th January 2024

This felting tool arrived really quickly. Very impressed with the speed and efficiency I will be ordering again

- Ms Susan Gardner 24th January 2024

my machine arrived swiflty, with nice thread pack which i didn't expect - thank you very much - great service, highly recommended

- Monika 24th January 2024

I am very happy with the needle plate, it fits perfectly. Great communication and service.

- Indra Russell 22nd January 2024

Thank you for such speedy service. Your web site is very easy to use and you seem to have everything that a sewer could want. I look forward to ordering from you again.

- Lindsey Ingoldby 21st January 2024

Received goods on Thursday, prompt delivery,very pleased,new needle threaders fitted,good to go! from a happy sewer,many thanks.

- Mrs Hazel Dayment 19th January 2024

Great service. Arrived before I even expected it. Superb price. Have made these items so often threat i had to replace the tattered original. Would recommend GUR.

- Mr Derek Western 19th January 2024

Very pleased with my purchase. They had just what I was looking for. Prompt delivery.

- Mrs Catherine Holroyd 18th January 2024

SO easy to place order on my smartphone, thank you, I usually spend ages going round in circles trying to order and then pay!! I did this order in 2 minutes without any help from my granddaughter aged 10 !!!

- Linda Fernandez 14th January 2024

The personal phone call to sort my query was totally amazing! The problem was solved swiftly and done very efficiently! Great customer care!

- Michele S 13th January 2024

Good company to deal with. I had a query about my initial order and was phoned straight away to confirm exactly what I wanted. So great communication and would gladly deal with GUR again.

- Mrs Lynda Boardman 11th January 2024

Delighted with all aspects of my purchase. The pin cushion was a present for a friend who has a Janome machine and she had not been able to find the cushion anywhere, so she was over the moon when she got the pin cushion. It arrived promptly and in perfect condition.

- Mrs Carol Logan 11th January 2024

Pleased with my blindstitch hemmer machine, very fast delivery, good communication, when I received my first machine there seemed to be a problem with it, I rang GUR who were very helpful and without an quibble sent me out another machine which I received the very next day and they picked my faulty machine up at the same time. I would definitely recommend this company. Thank you GUR

- Debra Rawlins 10th January 2024

Pleased with my blindstitch hemmer machine, very fast delivery, good communication, when I received my first machine there seemed to be a problem with it, I rang GUR who were very helpful and without an quibble sent me out another machine which I received the very next day and they picked my faulty machine up at the same time. I would definitely recommend this company. Thank you GUR

- Debra Rawlins 10th January 2024

Pleased with my blindstitch hemmer machine, very fast delivery, good communication, when I received my first machine there seemed to be a problem with it, I rang GUR who were very helpful and without an quibble sent me out another machine which I received the very next day and they picked my faulty machine up at the same time. I would definitely recommend this company. Thank you GUR

- Debra Rawlins 10th January 2024

Pleased with my blindstitch hemmer machine, very fast delivery, good communication, when I received my first machine there seemed to be a problem with it, I rang GUR who were very helpful and without an quibble sent me out another machine which I received the very next day and they picked my faulty machine up at the same time. I would definitely recommend this company. Thank you GUR

- Debra Rawlins 10th January 2024

Pleased with my blindstitch hemmer machine, very fast delivery, good communication, when I received my first machine there seemed to be a problem with it, I rang GUR who were very helpful and without an quibble sent me out another machine which I received the very next day and they picked my faulty machine up at the same time. I would definitely recommend this company. Thank you GUR

- Debra Rawlins 10th January 2024

Pleased with my blindstitch hemmer machine, very fast delivery, good communication, when I received my first machine there seemed to be a problem with it, I rang GUR who were very helpful and without an quibble sent me out another machine which I received the very next day and they picked my faulty machine up at the same time. I would definitely recommend this company. Thank you GUR

- Debra Rawlins 10th January 2024

Pleased with my blindstitch hemmer machine, very fast delivery, good communication, when I received my first machine there seemed to be a problem with it, I rang GUR who were very helpful and without an quibble sent me out another machine which I received the very next day and they picked my faulty machine up at the same time. I would definitely recommend this company. Thank you GUR

- Debra Rawlins 10th January 2024

Pleased with my blindstitch hemmer machine, very fast delivery, good communication, when I received my first machine there seemed to be a problem with it, I rang GUR who were very helpful and without an quibble sent me out another machine which I received the very next day and they picked my faulty machine up at the same time. I would definitely recommend this company. Thank you GUR

- Debra Rawlins 10th January 2024

Pleased with my blindstitch hemmer machine, very fast delivery, good communication, when I received my first machine there seemed to be a problem with it, I rang GUR who were very helpful and without an quibble sent me out another machine which I received the very next day and they picked my faulty machine up at the same time. I would definitely recommend this company. Thank you GUR

- Debra Rawlins 10th January 2024

Pleased with my blindstitch hemmer machine, very fast delivery, good communication, when I received my first machine there seemed to be a problem with it, I rang GUR who were very helpful and without an quibble sent me out another machine which I received the very next day and they picked my faulty machine up at the same time. I would definitely recommend this company. Thank you GUR

- Debra Rawlins 10th January 2024

Pleased with my blindstitch hemmer machine, very fast delivery, good communication, when I received my first machine there seemed to be a problem with it, I rang GUR who were very helpful and without an quibble sent me out another machine which I received the very next day and they picked my faulty machine up at the same time. I would definitely recommend this company. Thank you GUR

- Debra Rawlins 10th January 2024

Great Customer Service I contacted GUR as the Janome overlocker I noticed was priced at £699 when I looked at the site in my lunchtime, but by the time I arrived at home the price increased to £765. A very pleasant gentleman named Steve called me back and explained that the overlockers priced at £699 had been sold, but he had spoken to the manager and told me that as I had seen the reduced price I could have a brand new machine in an unopened box and with the free thread pack for £765. The machine priced at £699 had previously been used in a classroom. I ordered the machine and it arrived the next day. It was a brand new machine and I used it on the day it arrived. A great machine with AirThread I'd made a dress within 3 hours.

- Ann Dalrymple 8th January 2024

I was very pleased with the service I received and the items were exactly as described. I will certainly use your company again.

- Mrs Stephanie Phillips 7th January 2024

Only a small purchase but the item was well packaged and dispatched promptly. Good service.

- M Chell 7th January 2024

Excellent service - would highly recommend. Knowledgeable and friendly staff in addition to offering a speedy, efficient delivery.

- Liz 5th January 2024

Great website and very helpful staff. I rang to make an inquiry re an intended purchase and a category letter for my sewing machine. My questions were answered straight away. I went ahead with my online purchase and can't wait for my items. Fantastic - free delivery, not slapped with an additional delivery charge due to geographical location. GUR will definately be first port of call for my sewing requirements.

- Ms Hilary Gray 31st December 2023

order received 36 hours after my order....a pleasure to deal with such an efficient company. A huge range of products for home sewing.

- Mrs Jane Grummitt 31st December 2023

Fantastic machine, and service very happy. The staff had lots of time to talk to me on the phone and explain I would recommend to anyone.

- Mrs A Smith 30th December 2023

GUR website is easy to navigate and well organised, The search facility found the fabric I required and the process of ordering and paying was also very easy to understand. My fabric arrived on time and well packed. I will be using GUR again. Couldn't be faulted from start to finish.

- Mrs Brenda Seddon 29th December 2023

Great service provided very polite and true to their word would very much recommend this company I was very pleased with the service they provided and quality of goods well done to you all at GUR thank you

- Patricia Gardner 29th December 2023

Great service would shop with you again. Kept me up to date with delivery

- Theresa Mercer 29th December 2023

Thank you GUR delighted with my new machine. Everything went smoothly from order to delivery - delivery on my chosen day and kept informed of order process. Happy to recommend this company and would have no hesitation to use again.

- Linda 24th December 2023

Was told the item was out of stock but decided to wait a bit longer before getting a refund. The item was delivered about a week later, so really good service.

- Sue Denning 23rd December 2023

Thank you! I was amazed that my order was processed so quickly and am very pleased with the free motion quilting foot. I bought it for my Janome machine but found it also fits an old Brother machine so am able to keep that specifically for free motion work. It has been very difficult to find a big open toe foot and was previously using a plastic ring foot which wasn't satisfactory. I have done a small practise piece and find the foot great to work with, so much easier to see where you are going. Can't wait to finish piecing my next quilt and be able to embellish it with free motion quilting.

- Mrs Catherine Lee 21st December 2023

Excellent service all round. Very quick delivery and good communications. The product is exactly what I needed and will be used very frequently, especially in the winter.

- Delia Palin 21st December 2023

Thankyou for keeping me updated on the progress of this order. It was delivered quickly despite the fact that there was a slight delay.

- Delia Palin 20th December 2023

Very pleased with the purchase from GUR. Excellent product, quick delivery and good service from GUR. Good shopping experience.

- Mr Nick Welch 20th December 2023

The item was dispatched quickly and I received it earlier than I expected. It was as described and I was very pleased with the transaction. Very happy to deal with you again.

- Mrs Sylvia A Hewitt 20th December 2023

This company is very good,shiped my product very quick. Website is easy to navagate.

- Mr Anthony Szuch 17th December 2023

Lovely fabric. Great communication with seller.

- Ana 15th December 2023

Excellent service, machine arrived next day. Very easy machine to use. Got it going right away. It is very quiet, giving very even stitches. The bonus pack is very good, containing the must have walking foot for quilting.

- Miss Helen Collier 15th December 2023

The fabrics are lovely. Very fine cotton. Colours true to screen images. Delivery took longer than I expected but otherwise perfect. I will definitely use this service again. Thank you

- Pauline Delaine 14th December 2023

Great machine for the money, speedy delivery and great communication. Does what it says on the box and works well

- Janette Francom 13th December 2023

Excellent material purchased at a great price. The material is of a lovely quality will definitely order more from you. Such a fast turn around time too. Thank you

- C M Hutchison 10th December 2023

Brilliant brilliant brilliant. Would not shop anywhere else for sewing machines. Best service and support

- Finn Prance 10th December 2023

Although I haven't used the piping foot yet the service from GUR is good, from ordering to delivery keeping you informed and the prices aren't bad either. I would recommend them and yes I would buy from them again.

- Mrs Margaret Coles 9th December 2023

Fantastic communication and very good products. Thank you very much.

- Ms Sabina Popovici 8th December 2023

Great customer service, friendly and helpful. Parcel arrived 1 day late but that was no a problem as I was at home. Parcel packaged very well.

- Mrs Carol Mcgrath 6th December 2023

Website very easy to use and has a great selection of everything a sewing person would need. Bag is plenty big enough to carry my sewing machine, in fact bag a bit too roomy as I want to put more stuff in it so that I then can’t carry it! Overall I’m glad I bought it, love the design

- Mrs Gina Price 6th December 2023

Always a pleasure to shop at GUR - super quick response to any queries and keen prices

- Geri Edwards 5th December 2023

Haven’t had a chance to use these feet yet, but the service and ease of using the GUR website is, as always very good.

- Mrs Cathryn Coate 3rd December 2023

It is so easy to order from GUR. Great prices and excellent service. The item was very well protected in transit with 2 huge sheets of wrap. Can’t ask for more.

- Lyn Neech 2nd December 2023

I had a very good experience purchasing through GUR. The help I received when enquiring into finance was incredible and the person who helped me, couldn’t have been more helpful. The machine arrived within a couple of days and I’m very happy.

- Belinda Smith 30th November 2023

Although a few of the fabrics I ordered were not in stock I am happy with the service received. Fabrics arrived promptly after dispatch and were of good quality. Thank you.

- Ms Jane Morris 30th November 2023

Fantastic service, no problems , would definitely buy from again, highly recommended.

- Mr Ewan Ramage 30th November 2023

Slight problem using my platinum membership number when ordering but it was resolved very quickly. Delivery was very quick. Will continue to order from GURSEWING.

- Ms Jane Morris 29th November 2023

I had reservations about buying an untried sewing machine online but needn't have worried. The information in the website plus other people's excellent reviews persuaded me to try. The sale went smoothly. I opted for a different delivery date. My amazing sewing machine was delivered on time and I was kept informed of the 1hour delivery slot throughout the day. GUR were brilliant. I recommend them without any hesitation.

- Ms Dianne Vernon 29th November 2023

Although I did not buy the lights for use on a sewing machine my experience with GUR was positive. The items were well described, they were well packed and arrived quickly.

- Derek Monkhouse 23rd November 2023

Excellent speedy service. Can't yet comment on item as purchased for a Christmas present and still in wrapping. However all looks as described.

- Mr William Tuffy 21st November 2023

Excellent service, I ordered the wrong size bobbins, they were replaced quickly and without any problem.

- Jo Brown 19th November 2023

As always, we can rely on a fast secure delivery to France where I live, from Gur sewing machines. Thank you for excellent service.

- Jeanne-marie Turner 17th November 2023

Excellent service. Great machine. GUR very kindly included the extending table in the price. My grateful thanks to you all. This Janome will be well used.

- Cecielia Sinclair 16th November 2023

Very easy buying process and rapid delivery promised, I cn't wait this is an early Christmas present from my husband. There were some nice bonus buys accompanying the machine too. Highly recommended

- Theresa 15th November 2023

As always. I can rely on prompt good service from Gur sewing machines for my needs. I live in France yet still get excellent service for delivery of all I ordered just as if I was in the UK.

- Jeanne-marie Turner 11th November 2023

Arrived super-fast. The fabric was lovely and true to the colours in the photo. Many thanks

- Joanna Dipple 9th November 2023

I was looking for a 5 thread / top cover stitch machine and GUR had what I was looking for. After making an enquiry about it using the chat option I was happy with the outcome and went straigth ahead woth the purchase. My Brother CV3550 was delivered next day, as advised online, and I was kept informed about it every step of the way. I have not had a chance to really 'play' with the machine yet but have made good progress with everyone's dreaded re-treading and found it wasn't really so bad. I've even managed to start on my sampled stitches library that I use for reference later on. How the machine performs is not really a reflection on GUR as they only sell it as it comes. Overall purchase experience is 5 stars.

- Mrs V. Yordanova 6th November 2023

GUR brilliant to deal with. Ordered online, arrived very quickly. Have been away so have used machine very little. I love the no tangle drop in bobbin. (Does anyone know if Janome bobbins are suitable, they look the same) The best needle threader I have ever used, but instructions took a little understanding. Love the needleup/down feature. Find the reverse lever awkward, I am more familiar with down press lever/button hope I soon get used to it. Sewing very thin poly cotton tends to very slightly pucker in spite of altering tension but finished garment looked ok. I am hoping my walking foot will fit, brilliant piece of kit. Not used fancy stitches yet. Very pleased with machine so far.

- Jay 4th November 2023

Bought as a gift. Order and delivery process incredibly slick and painless!

- Mrs W 1st November 2023

My order was perfect. The 3 fabrics I ordered were delivered quickly. I had questions regarding shipping, the customer service was excellent.

- Barbara Lee 29th October 2023

Purchased the bobbins for my machine. Not the right quantity when they came but sorted when I got in touch. Good quality Janome products, good quality service, thank you.

- Tetiana Nuttall 26th October 2023

loved it so much my friend bought one

- Mr Hugh Carenduff 25th October 2023

Great product, fast delivery. Excellent service. Thanks

- Mrs Dawn Arnott 24th October 2023

Ordered a sewing machine had trouble ordering product however sent an email which was replied to promptly advising how to order I was still experiencing problems with my card so company rang me and took the order over the phone. I was so impressed with the courteous help I received the item was ordered and delivered very promptly. What an excellent service I received.

- Donna Peters 23rd October 2023

great to have such efficient service and not have to pay postage and packing. The tilda fabric was at a great price and excellent quality.This is the second time I have bought Tilda fabric on the site and I've been very impressed on both occaisions. thank you.

- Mrs Kay Bache 20th October 2023

Company great to deal with. Very helpful. Delivery was exceedingly fast. would buy from GUR again. Generally thrilled with machine, love the needle threader, no tangle bobbin take-up thread and needle up down. It is the first non slip power foot control I have ever had,(don't have to use nonslip mat). I hope to get used to the reverse button as I am used to an up down lever or button. I couldn't stop a slight puckering when sewing a very fine poly cotton. using a lower tension didn't help. however it was barely noticeable after I had trimmed the seam. I am hoping to use my walking foot with it.

- Joanne Carwithen 18th October 2023

I purchased this to make for a Christening present. after starting it became apparent there wasnt enough of one colour but i was pleased customer servicesresponded quickly and it was provided. Instructions were clear and concise and the rg is now finished and hopefully will be liked. Very impressed with the customer service. Product is good although expensive for what it is.

- Mrs Sheila Stone 13th October 2023

All excellent products from an excellent products from an excellent company

- Mrs Irene Bassett 10th October 2023

Brilliant service as always. I have ordered from GUR before and find the system easy to use. Delivery is always prompt.

- Mrs Ruth Allen 8th October 2023

Always a pleasure to deal with, they carry a wide range of stock and are very knowledgeable about it. Sensible prices and fast delivery, what more could anyone ask. Highly recommended

- Theresa Turnbull 7th October 2023

Received quickly and well packed. Had a small issue with one of the blue cotton overlocker cones as this was in an opened bag and had a grease mark across many layers of the thread. Quickly resolved after reporting to GUR and replacement cone received within days. Thank you.

- Mrs Janice Hugh 30th September 2023

Item was just what I was looking for. Ordered online and received within a couple of days. Many thanks.

- Jane Eagles 29th September 2023

I am pleased with the item I ordered. It came to me when stated. I would have preferred to choose the feet for the machine. Good overall.

- Mrs Beverley Fuller 29th September 2023

Easy to use website and very friendly staff who helped with arranging the delivery. One item out of stock but came within a few days as promised.

- Melanie Goller 28th September 2023

I've always had good experiences with GUR for small purchases so they were a natural choice when I wanted to buy an overlocker and I was not disappointed. I chose the airthread and found it extremely straightforward, despite this being my first overlocker. Stitch quality is all that I have come to expect from Janome machines and the free gift of thread was a great addition allowing me to get started as soon as the overlocker was unpacked.

- Dr Gillian Evison 28th September 2023

First time ordering fabric from GUR. Lovely fabric but was taking longer than expected to arrive. However customer service was excellent because when I queried it, I got an immediate reply and then the fabric arrived very quickly after that. I’ve now ordered some more. Thanks for great service.

- Lucy Baker 27th September 2023

My goods came very promptly and well packaged. This item gives a good flat working surface and fits my machine very well.

- Rosemary Cattell 24th September 2023

A super asy purchase they coudl have delivered it next day but said there an update due, so I waited another day and got the updated machine Someone always knows what they are talkign about at GUR I have bought somem ore hoops for the Stellaire from them since and again have had prefessional service, keen prices and rapid delivery 10/10 Highly recommended

- Mrs Theresa Turnbull 21st September 2023

Ordering was easy. Discussed with manager. Machine delivered safely within 24 hours! Really pleased with the service and love my new ja one machine!

- Mrs Sharon Clark 18th September 2023

Took advantage of the Black Friday deal and bought a selection of accessories fir my Janome HD9. I was very pleased with the service I received. I had a change of mind about one of my items and my request to cancel that particular item was handled with speed and efficiency. I would definitely recommend buying products from GUR sewing. Great service, great prices.

- Mrs Jones 16th September 2023

Ordered 3 packs if variious size machine needles. Arrived quickly and very reasonably priced. Will differently be ordering again.

- Mrs Janet Docking 15th September 2023

Couldn't get hold of the product I had ordered but let me know and offered a refund which was promptly paid. All in all a good experience and very good customer service.

- Mike Beer 13th September 2023

I always buy my Brother Bobbin thread from GUR - quick, efficient and easy to order. Can recommend. Thankyou GUR

- Joan Davies 11th September 2023

Service entirely satisfactory. Only issue was took a week to despatch and 12 days to arrive from ordering. Maybe unavoidable in circumstances. But only too pleased to receive what I needed. Your efforts to serve sewers' needs is much appreciated. Thank you.

- Ms C V Christianson 11th September 2023

Very quick delivery and very happy with the product. Exactly how it was described on the website. When I rang up for help the customer service was very friendly and helpful. Would definitely buy from here again.

- Kate 10th September 2023

I ordered on-line and the process was simple. The product arrived within 3 days and was as stated - the overlock foot M for Janome sewing machine is working well. The only slight issue I had was with the confirmation e-mail which went into my spam, so watch out for this if you are ordering!

- Mrs Rosemary Taylor 8th September 2023

Thank you for once again delivering everything I expected when ordering the fabric and refunding my discount even though I couldn’t do it online.

- Mr George Carter 5th September 2023

I am very happy with the way I was treated when I made my order with you. At the time of ordering the product it was so popular this is why I have waited so long, I am looking forward to receiving my order from you but I have no complaints.

- Jacqueline Warman 2nd September 2023

I bought my first overlocker from GUR and it was also the first time I had used them. The service was first rate with delivery on time and my machine well packed. I would definitely recommend them.

- Mrs Catherine Pickup 31th August 2023

At a time when sewing machine needles were difficult to find, GUR were very helpful and efficient in their handling of my request, including reimbursing me promptly for the parts of my order they were unable to supply. Thank you so much GUR I am more than happy to recommend you, and will come back to you in the future.

- Diana Griffin 29th August 2023

I am delighted with my new purchase and have used it everyday to produce face masks for friends and family. I was initially panicked when I received a message saying it was "out of stock", after I had paid for it, but GUR managed to get Janome to ship directly to me so I had it within three days of placing the order.

- Miss Jocelyn Hughes 27th August 2023

I ordered on-line and the process was simple. The product arrived within 3 days and was as stated - the overlock foot M for Janome sewing machine is working well. The only slight issue I had was with the confirmation e-mail which went into my spam, so watch out for this if you are ordering!

- Mrs Rosemary Taylor 26th August 2023

Great Service, very helpful staff and product arrived free next day delivery! Would highly recommend.

- Julie Atkins 25th August 2023

I was extremely impressed with my experience with GUR. The customer service was brilliant, Palma has extensive knowledge and will assist in purchasing the right sewing machine for you within your price range! I'm really loving my new Janome! Thank you.

- Lisa Gordon 23rd August 2023

When I placed my order GUR came back to me straight away apologizing that they had received a large number of orders and that there would be no more stock until May offering me a refund or to honour the order when stock arrived. I chose the latter and when lockdown happened I had resigned myself to not receiving anything until the situation changed, hopefully in the summer. How delighted I was to receive their dispatch email and 2 days later the goods. That's what I call excellent customer service. Thank you very much.

- Mrs Sandra Manning 22nd August 2023

Just what I wanted arrived quickly and good price what more can you ask thank you

- Mrs Christine Hughes 20th August 2023

Marvellous service from this great company not withstanding the pressure they are working under

- Natalie Thorn 16th August 2023

My granddaughter loves Harley Quinn and as part of my isolation projects I wanted to make some cushions for her bedroom. I have searched all the fabric online shops to no avail until I came across GUR the sewing superstore! Not only did they have the exact fabric that I needed but many more different styles of haberdashery. The process of purchasing the fabric was simple, quick and I paid a very good price for it!!

- Tonia Smith 14th August 2023

I love this machine and wish I’d bought one years ago. The purchase was swift and allowed me to sew scrubs quickly and to a much better standard. Would recommend highly.

- Chris Ramsay 10th August 2023

The fabric I ordered was excellent quality. The service I received was fantastic. I will certainly be ordering from here again when I need material

- Miss Wendy Hopton 7th August 2023

Easy to shop and delivery in a week as expected. Will definitely be back. Have recommended you to several people looking for the same item.

- Ms J A Grant 28th July 2023

Not ordered from GUR before - a great purchase experience. Arrived on time, item not damage and item perfect for my sewing needs. Thank you, I'll do business with you again.

- Annis Moore 21st July 2023

Superb service, even in these difficult times, someone who knows what they are talking about is happy to deal with your queries. Very fast delivery. 10/10 Highly recommended

- Mrs Theresa Turnbull 17th July 2023

Excellent site. Found my needles easily. Very fast delivery considering the circumstances we are all under. I would use this site again

- Drue Zell 16th July 2023

Hello, I am impressed with the product and service I have received from you. The cotton is good quality, it is competitively priced and the delivery was prompt. I would certainly recommend the product and your company. Many thanks, John

- Mr John Gregory 13th July 2023

I am extremely pleased with my purchase and found the whole ordering process fast and efficient.

- Ms Ann Hall 10th July 2023

The service from GUR was exemplary. Fast and efficient. Communication was professional and timely. This machine is exactly as billed, and I love it. This will not be my only purchase from GUR, it's just unfortunate that I can't go and visit at the moment to thank them in person and check out all of their other wonderful items. I'll be making full use of their website though.

- Kmlf 6th July 2023

Superb place to deal with, verry knowledgable and helpful, they posted the hoop tom the day I purchased it so it was not their fault that Royal Mail took a fortnight to deliver it. The hoop is just what I wanted and I highly recommend GUR

- Theresa Turnbull 3rd July 2023

My order was taken in a timely manner and customer service was prompt and helpful. I received a call each day there was an update and was kept apprised of everything. I had a problem with the machine and they directed me to the proper warranty channel. I also had some items missing from my original order and they posted them for me within a day.

- Kristina Wolfe 29th June 2023

I have just ordered a computerised sewing machine which I am told will be delivered tomorrow. Excellent service .

- Ms Linda Mather 28th June 2023

Good ordering experience. Easy to find product, great price, quick delivery. Will use again & would recommend.

- Penny 26th June 2023

I ordered my jaguar overlocker on Friday morning, the one I ordered and paid for was not available but within minutes of placing the order I was contacted by GUR advising me of such and offering me the next model up for no extra charge. My overlocker was delivered the very next day ~ absolutley delighted with the service and would highly recommend

- Deborah Mason 22nd June 2023

Have wanted an overlocker for a long time but was unsure which model to get. Spoke to Palma who is incredibly knowledgeable. Ordered the machine on Friday and delivered on a Saturday. Excellent customer service. Would definitely recommend and love my machine.

- Mrs Linda Nelson 19th June 2023

good quality fabric, ideal for crafting, I have already covered a lampshade with the French Patisseries Fabric and looking forward to using the lovely pretty pink floral and thinking about making a bag with The Vintage Sewing fabric to take to my craft sessions when we all get back to normal living. Due to royal mail running slow at the moment my order did take 10 days to arrive.

- Mrs Susan Taylorson 10th June 2023

To be honest, I'm not very pleased with the Jaguar machine. It sews well, but it's very noisy and there's continual shaking and vibration from the bobbin when sewing. My old Brother machine, which is more than 20 years old is actually quieter. The start / stop button is also unpredictable and either carries on sewing when I try to stop, or it doesn't start at all when I press the button. Quite disappointed.....

- Mr Paul Deeley 4th June 2023

Arrived super quick even though everything has been slowed down by coronavirus. Machine works great, exactly what I was hoping for.

- Miss Lindsey Taylor 28th May 2023

Unfortunately there was a problem with delivery as the package went missing but this was quickly addressed by GUR. As the machine ordered was out of stock I was offered a refund or upgrade at no extra cost and the replacement arrived next day. Great service, thanks.

- David 25th May 2023

Always a great pleasure dealing with GUR.’Real’ people to enquire with for recommendations before order is placed.

- Stephenson 24th May 2023

Bought machines in the past so I came back to get one for my daughter. Excellent value and quality.

- Deborah Dormer 21st May 2023

Shopping with GUR was a pleasure, the items I required were in stock and took around a week to arrive which seems to be much quicker than other suppliers at the moment. I am currently making scrubs for the NHS so I will probably need a lo more needles and GUR will definitely get my custom

- Fiona Robertson 17th May 2023

I received very sound advice from GUR as to which overlocker and the delivery (overnight) and price were excellent. Highly recommended

- Theresa Turnbull 11th May 2023

Another machine purchased from GUR! I will always come back to GUR (my friends also) as they are very competitive on price, delivery is fast and customer service is top notch

- Bridget Goodhead 30th April 2023

Very pleased with my LED light bulb for my Brother sewing machine! It arrived today- 8 days after ordering despite the current pandemic. It fits and it works, hurrah-had trouble getting this -even Brother's own website couldn't help. Thank you!

- Mrs Dianne Hemming 26th April 2023

Excellent service, thank you. This is the second machine I have purchased from GUR and enjoyed next day delivery. My thanks for the extras included, I do appreciate your generosity.

- Cecielia Sinclair 19th April 2023

Well stocked up. Speedy delivery. No issues what so ever. Whole proces really straight forward.

- Snezana 15th April 2023

Lots of good advice given to me over the telephone, and I had the sewing machine the next day.. Thank you. Highly recommended company. friendly, knowledgable and efficient

- Laura Mckay 11th April 2023

First off all thank you for this excellent service and really great gast delivery!!! Especially in this strange times we are now living in. I received my goods in perfect condition can not wait to start cutting in to the beautiful fabric to start making my project. My embroidery extension table is perfect and exactly what I didnt to make my motion movement embroidery motifs much more professional. Last not least the best until last wanted to invest in a blind hammer since I belonged my industrial sowing machine and I'm I glad I waited this has been a delight to work with still trying it out getting used to it etc but so far so good. Thanks again and I have recommended your website to the rest off my fashion uni friends...take care and stay safes

- Margaretrose Quinn 4th April 2023

Great service, next day delivery as promised despite these challenging times. Very pleased with the machine and even more pleased with the very reasonable price as I had seen this model elsewhere for at least £100 more. Would heartily recommend

- Mrs Gillian Harper 28th March 2023

The service was excellent. The item was well packed and in perfect condition. Here's to many hours of sewing with it. Cant recommend GUR enough.

- Fenella Howard 24th March 2023

I love this machine. It is easy to thread and change feet. I like its shape and compact appearance. The stop start feature is very useful as is the needle threading feature. All in all, a very nice little machine

- Mrs Shiela Harman 23rd March 2023

My daughter very much enjoyed making two beach bags with this material, we now up to date and ahead for upcoming birthdays.

- Mr Daniel Parnell 16th March 2023

The Innovis-15 has so far been fantastic, easy to set up and sew with, and the free bag has come in very handy. Thank you for the speedy delivery service, Ive been very happy so far, with one cushion done and a start made on a quilting blanket. I'd recommend this machine to anyone, much easier than any manual machine.

- Mrs Catharine Melvin 14th March 2023

Great service, easy to find the right machine for me - website gave detailed descriptions and easy to order. Fast delivery, very happy customer

- Victoria Coxhead 10th March 2023

Very helpful when I made a mistake with my order. Immediately refunded me & I was able to re order the correct item. Quick delivery too even during lockdown! Thank you!

- Joanna Johnston 9th March 2023

Excellent service and very pleased with the items I ordered

- Donna-marie Woolley 25th February 2023

I was very pleased with the service l received. Thought there would be problems ordering with the way restrictions are at the moment, but everything was fine, came the day after the order went in. Would highly recommend them.

- Mrs Patricia Kelly 22nd February 2023

Very fast delivery especially at this time. Very pleased with overlocker which has proved very easy to use, thread etc. Also very good value for money. Would I use your company again, given my experience to date, definitely Yes.

- Karol Cooper-lambert 16th February 2023

It was an early birthday present for my daughter, she is delighted with the machine, works very well. Prompt delivery despite the lockdown, thank you!

- Mrs Annette Croshaw 3rd February 2023

Brilliant fast service. Would of received my machine next day but I didn’t order it before 4pm but it still came the following morning. Have only used it a couple of times but so far I have found it very easy to use and, to my surprise, quite easy to thread! Highly recommend it.

- Margaret H 29th January 2023

I always buy my Brother Bobbin thread from GUR - quick, efficient and easy to order. Can recommend. Thankyou GUR

- Joan Davies 25th January 2023

Very quick delivery and very happy with the product. Exactly how it was described on the website. When I rang up for help the customer service was very friendly and helpful. Would definitely buy from here again.

- Kate 18th January 2023

Thank you for once again delivering everything I expected when ordering the fabric and refunding my discount even though I couldn’t do it online.

- Mr George Carter 10 January 2023

I am very happy with the way I was treated when I made my order with you. At the time of ordering the product it was so popular this is why I have waited so long, I am looking forward to receiving my order from you but I have no complaints.

- Jacqueline Warman 29rd December 2022

I bought my first overlocker from GUR and it was also the first time I had used them. The service was first rate with delivery on time and my machine well packed. I would definitely recommend them.

- Mrs Catherine Pickup 24th December 2022

At a time when sewing machine needles were difficult to find, GUR were very helpful and efficient in their handling of my request, including reimbursing me promptly for the parts of my order they were unable to supply. Thank you so much GUR I am more than happy to recommend you, and will come back to you in the future.

- Diana Griffin 23rd December 2022

I am delighted with my new purchase and have used it everyday to produce face masks for friends and family. I was initially panicked when I received a message saying it was "out of stock", after I had paid for it, but GUR managed to get Janome to ship directly to me so I had it within three days of placing the order.

- Miss Jocelyn Hughes 22nd December 2022

Great Service, very helpful staff and product arrived free next day delivery! Would highly recommend.

- Julie Atkins 21st December 2022

I was extremely impressed with my experience with GUR. The customer service was brilliant, Palma has extensive knowledge and will assist in purchasing the right sewing machine for you within your price range! I'm really loving my new Janome! Thank you.

- Lisa Gordon 17th December 2022

When I placed my order GUR came back to me straight away apologizing that they had received a large number of orders and that there would be no more stock until May offering me a refund or to honour the order when stock arrived. I chose the latter and when lockdown happened I had resigned myself to not receiving anything until the situation changed, hopefully in the summer. How delighted I was to receive their dispatch email and 2 days later the goods. That's what I call excellent customer service. Thank you very much.

- Mrs Sandra Manning 15th December 2022

Just what I wanted arrived quickly and good price what more can you ask thank you

- Mrs Christine Hughes 17th December 2022

Marvellous service from this great company not withstanding the pressure they are working under

- Natalie Thorn 15th December 2022

My granddaughter loves Harley Quinn and as part of my isolation projects I wanted to make some cushions for her bedroom. I have searched all the fabric online shops to no avail until I came across GUR the sewing superstore! Not only did they have the exact fabric that I needed but many more different styles of haberdashery. The process of purchasing the fabric was simple, quick and I paid a very good price for it!!

- Tonia Smith 12th December 2022

I love this machine and wish I’d bought one years ago. The purchase was swift and allowed me to sew scrubs quickly and to a much better standard. Would recommend highly.

- Chris Ramsay 11th December 2022

I have always experienced great Customer Service at GUR and have recommended them wherever possible. I had no hesitation in ordering my HD9 from GUR as I know I can be assured of speedy delivery and the very best advice.

- Geri Edwards 10th December 2022

I received the Brother free motion grip, today. The popularity of this item caused a delay from Brother throughout the country. I was offered a refund immediately or alternatively, an expected date during May. I was quite happy to wait as I knew I couldn’t buy it elsewhere. I am looking forward to using the grip. It came well packed from the GUR. I would recommend GUR to friends and family. Thank you.

- Patricia Norris 7th December 2022

Very easy order process and excellent delivery. I am very happy with my choice. I am a beginner and find the sewing machine very easy to use

- Sandra Whyman 4th December 2022

I purchased a "pre owned Janome 550e. I was so impressed, the machine appears as new. It was an excellant price, was well packed and I recieved it very quickly. I will be highly recommending you, to any one looking for a new machine. Many thanks again.

- Mrs Tracey Maxine Baldock-apps 3rd December 2022

Always get my sewing machines and never had a problem, especially when they come the next day. Staff are always helpful and polite.

- Lorraine Hardy 1st December 2022

Very good communication. The item I ordered was out of stock and they told me right away and gave me the option to cancel or wait. They told me exactly when the item would be in and I got an email on this date to tell me it had been posted. Good service. Not used the item yet but looking forward to it!

- Ms Janet Faulkner 30th November 2022

Excellent service. I rang your company to enquire about delivery and spoke to a very helpful person. It was good to be given a one hour delivery slot and that was adhered to. I was so confident with your company that I used you again within a few days. Many thanks.

- Mrs Eileen Mcdermott 29th November 2022

Absolutely brilliant service thank you to Palmer for the update call. the whole process was so easy Can’t wait now for delivery only wish I could give more stars

- Mrs Leanne Naylor 28th November 2022

I phoned to ask advice to compare the Janome J3 24 and Brother XR37 as they both had needle threader. I spoke to Palma & he suggested I consider the Brother innov-is 15 as it is computerized and very easy to use with good build quality. He was most helpful in his guidance but with no pressure to buy. I accepted Palma's advice and the next day, Saturday, I ordered the Brother NV15 and it was delivered by Tuesday. So far I am delighted with both the customer service and the machine itself. It was an added bonus to receive the carry bag along with the machine at no additional cost. I had hoped to order sewing thread online but was unable to find it on the website so I phoned GUR. There has been so much demand during the pandemic that the thread has been sold out but Tramaine, whom I spoke to, was very apologetic and helpful in suggesting where I might find the thread elsewhere, even looking to check. I look forward to making further purchases with GUR!

- Mrs Glynis Bromage 25th November 2022

My Janome MC550 arrived earlier than expected, despite all the delays because of lockdown. I am thrilled with the machine, it is easy to use and does a fantastic job. I would definitely recommend this machine and GUR for their excellent service.

- Mrs Sue Elgie 24th November 2022

Did a good bit of research on which machine to buy for our needs. Looked on GUR website which is very easy to navigate and is packed with useful advice. Have bought from GUR before (overlockers) and again I was delighted with both the product and their service. Communication was excellent and the machine was delivered two days later on a Saturday free of delivery charges. Brilliant!!

- Peter Hageman 22nd November 2022

Another great buy from GUR. I have purchased from this company a few times and have never been disappointed. Great service along with great prices. Thank you

- Mrs Carol Ann Parker 19th November 2022

Great service, competitively priced and next day delivery.

- Mrs Julie Goss 13th November 2022

Very quick response and with my problem resolved quickly! Thanks very much!!

- Mrs Rosalind Thomas 10th November 2022

Always had good service, good advice, great for parts and an easy web site to use. Purchased Janome 4800 QC 18 years ago on recommendation from GUR and its still going, used everyday for machine embroidery and clothes making, beautiful machine. Many thanks would definitely use you again when I need another machine.

- Heather Cocker 6th November 2022

Having made 2 purchases from this company I find that they offer a Fast and efficient service, would definitely recommend !

- Mr Roger Turner 1st November 2022

Excellent website, very easy to navigate. Speed of delivery excellent. Part of my order could not be fulfilled at the time but the missing piece was delivered within days. Highly recommend!

- Anita Lindsey 29th October 2022

I've used the company for many years and their attention to giving customers the very best deal is exemplary. They are very knowledgeable and it's a reliable company. I was able to browse machines easily before making my selection, the delivery time was emailed to me along with the name of the delivery person. Once again I am very satisfied with GUR.

- Mrs Linda Freakley 27th October 2022

My old Janome motor burnt out after20+ years so wanted a similar replacement. The knowledgeable staff advised me on some of the models I had in mind to select this one The machine arrived quickly and is a perfect replacement

- Mrs Sharon Crane 23rd October 2022

Brilliant service. Phoned for some advice re feet for my chosen machine - very helpful staff. Ordered on the Monday. Received on Thursday (in France!). Couldn't ask for more. Thank you everyone at GUR

- Karen Faulds 21st October 2022

The overlocker with material arrived swiftly and well packaged. Love the machine which will greatly speed up my sewing.

- Jenny Westwood 16th October 2022

Your webside was easy to navigate and I was pleased you had a replacement part for my sewing machine which has become invaluable during lockdown . A new puppy had chewed the cable on the foot control. Delivery was quick despite post being slower than usual, well packaged, a good service. Thank you.

- Julie Coleman 7th October 2022

Ordering process simple and extremely quick. Next day delivery. I am not a regular sewer, but have tried it out and realised that this machine really only likes good quality threads. I had a tension problem which GUR responded to, but as I was doing everything they had stated, I decided to change the thread and that did the trick...... I have a LOT to learn, but now I am retired hope to get on with some projects once the lockdown finishes and I can get fabric!! That's the one thing you need to touch and feel! Thank you GUR and I appreciate your support so far.

- Mrs Julia Cessford 7th October 2022

The overlocker with material arrived swiftly and well packaged. Love the machine which will greatly speed up my sewing.

- Jenny Westwood 30th September 2022

Both my sister and I ordered one of these at the same time and we both received them the day after they were ordered. the video for threading which is on the website was really useful. as we have only had them a couple of weeks we can't comment on the after sales service but we are sure it will be as good as other feedback customers have stated given the service so far.

- Mrs Janice Levett 30th September 2022

Prompt, easy order, wife chuffed can sew again. Very pleased Thank you

- Barry Carr 29th September 2022

Delivery service was fantastic but I was disappointed that I also ordered a bag for new machine as part of a bundle which was shown as in stock but did not arrive as it was out of stock. The bag was a factor in my ordering the machine with a bundle of extras at the time but now I have to order a much more expensive one instead.

- Jayne Trovati 28th September 2022

Actually received bobbin case this morning. I wasn't 100% sure it was the problem but when I received the new bobbin I could see why the old bobbin wasn't working properly. Because of circumstances at the moment I accepted there would be a delay in posting. At least you informed me when you posted it and I knew it was on it's way. Many thanks.

- Mrs Thelma Winn 20th September 2022

Product came quickly, appears to be exactly as I wanted. Haven’t had chance to use it yet - but it is an official brother product, so can’t see there being any issues. Very happy.

- Miss Emma Ford 13th September 2022

Very happy with delivery of janome 550E and all appears to be working fine. I have used GurSewing for lots of items previously but this is the first machine. No complaints at all, happy to order again.

- Mr Gerard Salmon 9th September 2022

Excellent service in what are very difficult times. Easy order process for a quality product. I would deal with GUR Sewing again anytime

- Glynn Bower 5th September 2022

Unhappy foot holder broke because it’s not had much use. Hope for better this time Excellent set from GUR as usual. Timely and good price. I get all my headwear from this company as service excellent both on line and phone and prices hard to beat.

- Angela Hadley 31st August 2022

I'm really pleased with my Brother 2104D overlocking machine and the service provided by GUR. It arrived really quickly and had a handy video to watch. I'm currently making scrubs etc for a charity 'For the love of Scrubs' so this is a machine I really need at the moment. It came completely set up and when the bottom thread broke it was fairly easy to re-thread, (once you read the handy manual that came with it and found the lever that made the mechanism pop out). I've used it quite a lot already and would recommend this machine and GUR.

- Mrs Gillian Copley 25th August 2022

The service and honest advice received from the most amazing gentleman Palma, was so very much appreciated. I am delighted with my new machine which arrived only 20 hours after placing my order. I will most certainly recommend GUR sales team to anybody looking to purchase a machine - prices are good and service unbeatable. Thanks again Palma

- Jenny Sturges 23rd August 2022

Amazing service, the part I ordered came quickly and fitted my machine a treat. Will definitely purchase again from this company

- Kiran Brice 19th August 2022

Fantastic service. I received this overlocker the next day and in the time stated. Love this machine, so easy to thread.

- Mrs Catherine Ogram 11th August 2022

Excellent service I managed to speak to someone on the phone! Very helpful .I found the website clear with good information. I will use again

- A P 2nd August 2022

In the middle of lockdown due to Covid 19.I imagined purchasing a sewing machine would be a lengthy process .I wanted a basic machine that i could use for basic repairs and general sewing .I was frustrated that i had inherited a beautiful machine that did everything imaginable but took an encyclopedia every time I wanted to use it .so easy to use was priority .After deliberating over 3 machines i reminded myself it was ease of use I wanted and settled on this machine .and ordered it .the next day it was here despite everything being shut down Within 20 mins of unpacking it I was sewing .I cannot recommend enough .my 10 year old grandaughter is also using it .it is easy to use .I am really pleased its everything I wanted and more and the service. as i ordered other accessories was amazing from ordering to using the machine was under 24hrs I cannot recommend highly enough both machine and Gur thank yo

- Ms Gail Cusack 27th July 2022

I have had 2 machines from Gur in the past few months and am delighted with both the machines and the ease of purchasing them online from Gur. They Are very competitive in their pricing and have on both occasions given little extras with the machines. Should I need any further sewing or overlocking machines they are the go to first company that I will use.

- Stephanie Watt 24th July 2022

The part was the correct one, arrived in a reasonable time and now my machine is working perfectly. I would recommend this store.

- Graham Cotton 23rd July 2022

I am delighted with my purchase. Found the site very easy and very descriptive with the machines. It was all very quick from order to delivery even while in lockdown. I would happily recommend this company.

- Jean 20th July 2022

The needle plate arrived within 2 days of ordering. Excellent customer service. Genuine Pfaff product. Would definitely order again.

- Sarah Sanders 19th July 2022

Overlocker received after confusion with carrier as received notification that it had been cancelled when it had not. Overlocker arrived, bin for overlocker arrived a week later but still waiting for the iron and have heard nothing hence only four star review.

- Darren Potton 11th July 2022

I am very pleased with the service I received. There was an initial problem with my order but this was speedily resolved and my sewing machine was delivered promptly.

- Mrs Heather Wilson 12th July 2022

Excellent support and service. The machine is just what I b N ended even though I had intended to buy another one. The delivery was very good and as described.

- Elizabeth Steele 5th July 2022

I am very pleased with my purchase and very competitive price.. Found the site very easy to navigate. It was all very quick from order to delivery even while in lockdown. I would happily recommend this company

- Frances 30th June 2022

Price increased by £30 in a matter of hours from the morning to the afternoon so wasnt very pleased about this, But this apart the dispatch was very fast and received within 2 days (this was brilliant considering we are in lockdown and delivery are delayed). This sewing machine is brilliant really good value for money even with price increase, would recommend GUR and this item, thank you.

- Tracey Bloomfield 29th June 2022

I purchased the Janome hem guide in May. It arrived very quickly and was packed securely. I ordered online which was very straightforward. I’m really happy with the guide. It was a good price. Total no hassle purchase. I’ve order a few times from GUR and have found them great. Their customer service is excellent. They are more than happy to discuss your purchase and help with any recommendations.i find them first class to deal with

- Rosemary Allen 24th June 2022

Lovely quality fabric- exactly what I needed and speedy delivery in difficult circumstances. Will purchase again and have already recommended to a friend.

- Helen Goody 21st June 2022

SUPER SERVICE,WIFY CAN GET SEWING AGAIN MOST IMPRESSED

- Barry Carr 15th June 2022

An excellent service for GUR. I sought advice as to which machine was best suited to my needs and received superb advice. I would have total confidence in recommending GUR to others in my position.

- Jean Nicholls 13th June 2022

We were unable to get this model, as it was out of stock and would be for several weeks. The owner/manager called us to explain the situation. He was very helpful and knowledgeable, and he recommended a Janome alternative that we are very happy with. Delivery was prompt and secure.

- Mr Steven Jones 7th June 2022

Excellent range of products available with specification information to help the buyer choose the right machine. Very good on prices, good customer support and speedy delivery of goods once ordered.

- Mrs Susan Ebrey 3rd June 2022

Excellent communication and speed of delivery However the panel I received was the Hobbit and not the one I ordered. Didn’t bother to return it as I intend to use it on the back of a quilt although my daughter would still have preferred the other. That said I would still use GUR again

- Mrs Hilary Macdonald 29 May 2022

Perfect service from start to finish. Spoke to them in the phone then placed order on line. Part of my order wasn't in stock but it arrived less than a week later. Would definitely recommend and have already recommended them to friends .

- Mrs Natalie Jeffreys 18th May 2022

Lovely fabric. Pleasantly surprised by how quickly it arrived. Disappointed that I was not able to order any haberdashery to complete the project.

- Ms Anne Margaret Crow 7th May 2022

Purchased a sewing machine....Fantastic customer service!!! Would not hesitate to recommend these guys

- Mrs Lisa Biddle 2nd May 2022

I recently bought a sewing machine from GUR and I have to say the service was outstanding. I had a couple of queries and couldn’t believe how quickly these were dealt with. I have shopped with GUR in the past and would most certainly will buy from them again in the future.

- Gill Selby 29th April 2022

Good machine I found it hard to thread, the eye of needle is very small and I had to take needle out to thread and then put it back that is only thing wrong with it.

- Mrs Carole Leeton 26th April 2022

I recently purchased a new Janome sewing machine from GUR so these items are for that. The on line ordering was simple and the products were with me quickly. Excellent service!

- Beverley Vernon 23rd April 2022

I was very impressed with this company. Absolutly no hitches along the way and very good telephone service as well. I LOVE my machine too!

- Mrs Coral Saunders-mortier 22nd April 2022

I found exactly what I was looking for. Quality products. Each item arrived on time and in excellent condition. The Customer service I received was first class even in these very difficult times. Thank you Gur sewing machines. I can now whizz my way through my sewing projects.

- Mr David Stevenson 20th April 2022

The service from this company is unbeatable! This is the second time I have used them for a small part for one of my sewing machines. The ordering process is very straightforward and delivery is super speedy. I highly recommend.

- Rhuann Joss 18th April 2022

Got my bobbin casing , sewing machine now working perfectly again. Happy days ! Wrong item had been sent out initially but after contacting them by phone this was dealt with promptly and efficiently. Arrangements to return wrong item also done at the same time.

- Christine Mackenzie 12th April 2022

I was looking at a particular sewing machine and phoned Palma to ask him about it. After asking me what I wanted the machine for he advised me to buy a Janome Atelier 3 and patiently explained why it was the ideal for me. The machine arrived exactly at the right time on the right day and I couldn't be happier. It is a sturdy well built machine with lots of features. I have since spoke to Palma regarding purchasing extra accessories and he has always been friendly, patient and most importantly, honest. I would have no hesitation in recommending speaking to Palma and buying from GUR to anyone. First class service.

- Mrs Penny Thomas 10th April 2022

Found your website for ordering difficult and as I live abroad, I had to land up using the telephone and speaking to an extremely kind and helpful man, who expedited my order easily, but I still had to have your website open for him to access the information as my speaking it was not enough. Your star rating would only have been a 3 except for this gentleman. I have no idea who he is, but you should investigate and give him a huge pat on the back for a job well executed and done very cheerfully.

- Mrs Susan Waldron-kelly 7th April 2022

This is the second Machine I have bought from this company, and as before, service was excellent, (the overlocker arrived within a couple of days). I had a couple of queries, and these were dealt with promptly by friendly, knowledgeable staff. Would definitely make GUR my first choice for sewing machines.

- Rosalind Gibbins 6th April 2022

Good customer service. Answered my queries swiftly. Thank you. Had everything I needed. Swift delivery too. All excellent. Buy with confidence.

- Katina Beale 5th April 2022

So far absolutely love this machine. Comes threaded with reels of white thread, and easy to change when needed. Stitches lovely and not noisy. The only thing I would if liked would be a cover for the machine as had one with my last one. Delivery was next day so happy all round.

- Sarah 2nd April 2022

I am a fabric addict and I love this design. I always have a great experience with this company, very efficient service which includes communication. What tops this company for me is they fold the fabric the perfect which is very important.

- Sandi Grey 31st March 2022

Placed an order in the morning for a Janome Memory Craft sewing machine and it arrived the next morning. It is an ex-demonstrator machine and is like new. Very happy with my machine and I am quilting away

- Mrs Eleanor Jones 28th March 2022

Excellent service, arrived fast and in perfect condition Highly recommend shop, will do more business in the future

- Dejan Pesic 25th March 2022

Your spec info fully enabled me to buy blind. Item came very promptly and was exactly what I needed. However, did think your postage charge was high when the very small envelope arrived by 2nd class Royal Mail post.

- Steve Jackson 20th March 2022

My local sewing machine shop ran out of stock of this particular machine, just as I placed the order, so sourced elsewhere at the same price which included delivery. Much appreciated when you live in Aberdeenshire. Service and delivery was excellent. Received machine within 48 hours.

- Edna Ewan 18th March 2022

I wanted to purchase the Janome Atelier 6 after doing some research and called GUR machines to check delivery times. I ended up getting very helpful advice over the phone to check if it was the right machine for my needs, and so far I think it's wonderful! Sews smoothly and quietly, I love the computerised interface and it feels very sturdy. I look forward to trying out all of the features over the next few weeks. I placed an order on Friday afternoon and received it the next day which I was very happy about, thank you!

- Candace 15th March 2022

Excellent customer service even during the lockdown period. And super quick delivery - even when they were not sure if they had the item I wanted in stock, they went to check and then called me back to say yes it was available. So pleased to do business with people who are so knowledgeable and pleasant, and the price was really good too! Thank you so much!

- Mrs Sue Ripley 13th March 2022

Excellent experience of shopping online with GUR. Kept in touch with me very well and delivered on time.

- Helen Mathers 10th March 2022

Excellent service from start to finish. I can't recommend this company highly enough. Many thanks for all your help with my purchase.

- Jackie Divito 8th March 2022

Very speedy delivery and good quality sewing machine. I had ordinary mechanical machine before. This is my first computerized one and easy to operate, working perfectly. Thank you very much.

- Ms Zuzanna Sozanska 3rd March 2022

I cannot, yet, make comment about the sewing machine purchased for my wife, but can confirm that the standard of delivery and communication was excellent. An instant receipt, together with 3 year warranty was provided on day of purchase by internet and delivery, in spite of lockdown restrictions, was indeed within two days. A telephone conversation about delivery was handled extremely well and the information given was accurate. So far, so good!

- Adrian Marsh 26th February 2022

I telephoned GUR for advice. They were charming, helpful and efficient. My order arrived the following day. I was very impressed and will certainly buy from them in the future.

- Mrs Christine Walpole 25th February 2022

Excellent service. Initially sorted out a technical query to identify the best sewing machine for the work needed, offered a very competitive price, and then delivered next day. Very impressed by the team work at GUR and will be returning to buy more when we need other equipment. Well done.

- D Bowser 20th February 2022

Shopped with you for a few years now but in store found you to be very helpful, In the present cercumstace tried your on line service just as good

- James Godden 18th February 2022

I love This machine. It’s my first overlocker and I’m new to sewing since lockdown. I’ve found it very easy to thread, which is great considering reports of other machines being a nightmare and scaring people from buying overlockers. I’m learning how to use it with great success, so far so good. I had a query when it arrived and was very pleased with GUR’s customer service. Not only did they respond by email, they quickly rang to chat to me about my query. I would definitely buy again from GUR.

- Mr Dorothy Nicholls 15th February 2022

5 star service! Good price and amazingly quick service from you. Very please from start to finish and will shop with you again next time I need something.

- Ashley Brown 11th February 2022

Love this sewing machine so easy to use for a beginner. Really good delivery ordered it and got it next day love it.

- Mrs Lesley Hewitt 10th February 2022

Lots of research later I decided on this machine. Love it. Service from GUR was excellent.

- Mrs Kathleen Trout 5th February 2022

I purchased this Ruler Foot to go with my Janome Rulers that I also purchased from.GUR. I was able to contact GUR by phone, and talked to two very helpful boys, who made sure I was buying the correct Items. As I am hard of hearing, I appreciated their great help. Thank-you very much for a wonderful transaction.

- Marilyn Kick 2nd February 2022

The service I received was excellent. One of the parts I ordered was out of stock but received a call to let me know and that I was happy for it to follow when it came in. Part arrived a week later. Would order from GUR again.

- Pamela Hanson 30th January 2022

Excellent service from beginning to end, the machine i originally ordered wasn't available for a few weeks and I needed one straight away. Fantastic service, I selected another machine and Gur were Fantastic in arranging the delivery and changes needed. Machine sews perfect and I'm a very happy customer.

- Kelly Jones 29th January 2022

Really pleased with the service. Arrived very quickly. Site very easy to use Love machine. Thankyou vey much.

- Andrea Briggs 28th January 2022

I did alot of research before committing to this machine. I looked at it longingly for a week before taking the plunge and re threading it! why did I wait a week.....simple. It runs like a dream, it is tidy, quiet and I Love it. I ordered it one day, it came the next. My only quibble is the collection tray whose clip snapped off on the 2nd use. It can be used with it sat on table but I am still waiting to hear back from Steve in regards to a replacement. I believe he is on the case. He has asked for the serial no and I am looking forward to a replacement tray. (After I bought it I told my sewing friend about it who bought one too, she is as happy as me!!)

- Mrs Wendy Noton 28th January 2022

Very satisfied with purchase of Brother 1/4 inch duel feed foot Good delivery Would recommend

- Rita Beasley 27th January 2022

All products of highest quality which is what I have always had from GUR. Materials are a pleasure to work with and colours are steadfast. Their customer service I can't fault and have always received best attention & highest service over the years. Thank you

- Mrs Susan Smith 25th January 2022

Had to replace the foot control on my Janome machine. Pricey but what can you do. GUR had exactly the thing at the best price I could see ( and believe!) and it was delivered ever so promptly. I can recommend.

- Norma Brown 25th January 2022

This is my first experience with sewing machines and it was a gift. I can only praise G U R for their efficient service which made purchasing and receiving the product easy. The purchase process was smooth and the tracking and communication of my delivery was flawless, truly a professional company. The machine itself has been tried and tested which thus far has proved easy and from what I'm told perfect for her needs! The tuition dvd that accompanied the Brother machine was also a welcomed resource! All I can do is say thank you!!!

- MR A P Reeve 24th January 2022

Great help by phone first then very prompt receipt of the foot I was after.

- M M Higgins 23rd January 2022

I have placed several orders with this company and rate them very highly. Customer service is really good and they are most helpful, going the extra mile to obtain something I could not get anywhere in the uk. If I did not rate them do highly then I would not be placing repeat orders. Very highly recommended

- MRS Anderson 22nd January 2022

Quick service. One of the few places who sell these specialised needles for my quilting machine. Brilliant thank you.

- Mary Davies 22nd January 2022

My order was received very quickly and the customer service was excellent. I'm one happy lady who will definitely buy here again. Thank you so much

- Elizabeth Harrington 22nd January 2022

Very impressed, prompt service, both in sending the goods and answering my queries.

I was so impressed I'll come back again.

- M C Holder 22nd January 2022

Excellent service, even an email to say within which hour my parcel would arrive.

- MRS Pauline Moran 21st January 2022

Have used twice and received a great service both times. A very happy customer.

- Karen Bilbie 20th January 2022

Although I had difficulty getting through initionally once it worked service was really good and goods arrived within a week .thank you

- Joan V Brightman 20th January 2022

The machine came within two days of placing the order which was really good how quick the order was processed and I was pleased with the brother over locker

- Mrs Manyama 18th January 2022

So pleased with everything-the delivery, my machine and all the bonus items.
Thoroughly recommended. Thank you.

- Jean Britt 18th January 2022

I was delighted with speedy service and how quickly I received my order.
Thank you.

- MRS Christine A Needle 17th January 2022

I have nothing but praise for the help I received from GUR when I had a little trouble with the courier not delivering when promised. However, everything was sorted satisfactorily and I am so pleased with my overlocker. One tip though - when you try it out for the first time, remember to raise the thread mast!! I forgot and had to learn how to thread the machine sooner than I needed to. Thanks GUR for your great service.

- Patricia Clarke 17th January 2022

FANTASTIC! Received in 4 working days from Birmingham to London though it was out of stock AND over bank holiday weekend, IMPRESSIVE, THANK YOU!

- ABDUL MUHAIMIN 14th January 2022

Made my first purchase of a sewing machine and order arrived in a few days, no waiting weeks as you have to with some companies, very impressed with the delivery company too, had an email telling me what time to expect delivery, within only 1 hour time scale and true to fact it did arrive within that hour. the machine was a great price and to get the table free is a great bonus, so I don't mind waiting. Will I shop with GUR again? you bet I will, great service.

- HAZEL WHITE 12th January 2022

Excellent my machine arrived within 3 days earlier than I expected. Brilliant I would not be worried ordering from GUR again

- MRS N Scholes 9th January 2022

I used Google to find G.U.R..... Liked the discount price plus the chance to part exchange my old machine and gain a further discount. Web site easy to use. Order went through with a confirmation email straightaway. That gives confidence. Along the way I received many emails , texts telling me the exact day and "time" of delivery. So waiting in wasn't a drag. Driver was unable to take back my own machine when asked so I emailed G.U.R straightaway to let them know. I received a phone call back in minutes.... Asked a few questions and then told as the cost of another collection would be high I can keep the discount of £20 and give the machine away to a friend. I was so impressed by this company.... It was a birthday present to myself and I must say GUR
made a fine job of making my birthday an even happier one..... Thank you GUR another very happy customer

- Miss Rosemary Plunkett 9th January 2022

Great service as always, have recommended to lots of family and friends over the 23 years I have dealt with GUR. Always happy to help, great after sales services which is rare. On one occasion I dealt with someone else and they didn't want to know after they had sold me the machine, never again.

- Christine Bevan 8th January 2022

Iam really pleased with my new machine. G.U.R offered the cheapest price and a fantastic service. The carrier let them and me down but G.U.R sorted it out immediately. I wouldn't hesitate to recommend them and the Janome - it sews beautifully and the instructions are very clear and simple!

- Brenda Adey 6th January 2022

I just want to say thank you very much for going above and beyond the call of duty. My sewing machine foot, Acufeed Ditch Quilting Foot came this morning at 11.00 a.m. and I have been able to spend a very pleasant afternoon getting to know this new to me foot whilst quilting a quilt I am making for my Mothers 75th birthday. (of which I am fast running out of time!) So thank you so much, very much appreciated. I shall be telling all of my friends and will include your details in my next blog post.

- Mandy Yates 6th January 2022

First time buying for GUR and it has been a very pleasant experience from the price to delivery time. Prices were excellent as was the delivery time.

Very happy customer and would not hesitate to buy from again.

- David Colemanr 6th January 2022

Very easy to order online.Package arrived a couple of days later than expected, but imagine delay was due to massive amounts of snow the whole country seems to have experienced! Will definitely use this online service again!

- MRS Angela Faulkner 5th January 2022

GUR had the best value and range of machines, so much so that it was very hard to choose which one to buy! My machine arrived within 24 hours of me placing the order! I received regular updates and a one hour time slot for when the machine was delivered. The free gift of accessories and thread was excellent, much more than I was expecting. I would definitley recommend this site for buying a machine from. Thank you GUR!

- MRS B M Green 4th January 2022

I had read previous comments on the site, which gave me the confidence to buy online from GUR. I would add to these and say 'you can't go wrong'. I actually did make a hash of my order and it was sorted out, with no problems ,extremely speedily. The tracking and delivery went like clockwork. I would buy from GUR again and based on my experience, recommend GUR to others.

- MRS M Coombe 4th January 2022

Amazing service. The knowledge your member of staff displayed was brilliant and he should be treasured. My machine is forty years old, he knew exactly the machine I was talking about, told me more about it than I knew myself and sorted out my query and the part I needed. Thank you.

- MRS MARGARET WHITWOOD 3rd January 2022

Item delivered as advised although the approx. delivery time was only received a couple of hours before the delivery.
Otherwise great product perfect for our intended use, instruction book easy to follow and understand.
GUR company dealings were easy and trouble free. A pleasure to do business

- James Dunnett 3rd January 2022

Well done GUR ordered a foot for my sewing machine, arrived very quickly and in perfect condition, and have used it already to finish a quilt beautifully - well worth purchasing. thank you for such excellent customer service. Believe me that seems hard to find these days.

- MRS Yvonne Varney 1st January 2022

Very pleased with the service and the prices. Web site easy to use even for a techno phobe like me. Fantastic to be able to get accessories for my rather old Brother sewing machine which are all great quality and do the job. Very fast service which I will definitely use again and have recommended GUR to other people. Keep up the good work!

- MRS JENIFER ANN HOLLOWAY 1st December 2021

My order arrived well packed and came within a few days and I was kept in touch by email very pleased with service

- PAM ELLMER 31st December 2021

The sewing machine part arrived very quickly. Thanks for a great service.

- Maggie Cowan-Hughes 30th December 2021

This was the first time I had used your service and I was really impressed with the speed with which the items were dispatched.i only found the site almost by chance but I will be using you again!

- A P Peters 30th December 2021

Good web site. Good selection of machines. Quick response from "Billy" to my email. Competitive service. Delivered next working day at the time specified. Very satisfied.

- Mr Michael J Jones 29th December 2021

Though there was confusion with the order, the company communicated in an excellent way. I was very happy with the service. Thankyou.

- Amanda Wendes 29th December 2021

Very fast and efficient service with the opportunity to return goods if unsatisfactory (WHICH WAS NOT THE CASE. The website is explicit and it was easy to identify the required part.

- B J P Whyte 28th December 2021

Excellent customer service. Kept fully informed of expected delivery time. Machine actually delivered a day early. Wouldn't hesitate to order from this company again.

- Donald C Smeaton 27th December 2021

Great service, and very happy with the sewing machine. Ideally it threads just like my old one, making it easy to get started. Can thoroughly recommend your company.

- Mrs Sheila M Russell 25th December 2021

A great choice of sewing boxes. Excellent efficient service. Thank you

- Mrs shirley Bignell 25th December 2021

Having searched on the internet for a new machine, I chose GUR sewing machines to buy from based on price, delivery promises and customer reviews. All I can say is I was not disappointed. The ordering process was clear and simple, I was kept informed every step of the way on the progress of delivery and everything i ordered arrived packaged well and just as I expected. Thank you.

- Gina Pearce 23rd December 2021

order processed and delivered quickly with free delivery and 15% off. Kept informed throught with Email updates. Trouble free and reliable.

- Margaret Vaughan 22nd December 2021

Easy to use, logical web site. Goods as described, great price and fast service. Definitely recommended, have used twice recently and superb service both times. Many thanks

- Ken Speed 20th December 2021

Very quick and efficient service. Had to phone up to change the order and query something after ordering online , staff were very friendly and helpful.My daughter is really pleased with her sewing machine, very good value for money.

- MRS ALISON M WHATELEY 18th December 2021

Great overlocker thank you, brilliant communication I would recommend to anyone :-)

- Maureen Mcdiarmid 18th December 2021

I was very impressed with the speed of my delivery and veryleased with the items that I ordered. I will certainly be ordering from Gur again and would recommend them completely.

- Jennifer Nash 16th December 2021

As always excellent service , items arrived quickly would buy from again.. Thanks

- Rebecca Clayton 13th December 2021

Our sewing machine arrived a day earlier than predicted! The van driver who happened to be in the area called the previous afternoon having our delivery on board and as we were at home received the machine earlier. Well done and thanks for a good service!

- Mr David J Turner 11th December 2021

One week to arrive my machine: perfect!
Easy website, good products, good prices, good service, recommend to anyone: Gur is your place!

- Angela Oliveira 10th December 2021

Excellent service, product exactly what I needed, great communication

- Sarah Gallienne 8th December 2021

Machine arrived on time and is proving very useful.customer services were very helpful when choosing the model

- G.Davies 6th December 2021

what a wonderful company to deal with, good website, good products, good prices, good service, will use again..

- Jan Ellison 6th December 2021

I am satisfied with my purchase.
The sewing machine delivered at my home without paying any cost for transportation.
The packing was in good condition.
The company coordinated the time to send the package with me.

- Mahvash Javadi 5th December 2021

Swift delivery and good price.

- Miss Lorna J Townsend 4th December 2021

At last I have managed to get a zipper foot for my old sewing machine! Quick delivery, many thanks.

- Anna Robinson 4th December 2021

Just arrived home from a weeks holiday to find my purchase waiting on the front door mat for me. Just need to get unpacked and then I'll be ready to try out my embroidery DVD. Thank-you for easy packaging.

- Irene Bassett 2nd December 2021

Hi just to let you know how pleased. Am with the knitting tote bag I ordered from you.
It is exactly as described. Very good quality and an item that will be put to very good use for a long time, I am sure.

Thank you for you excellent service.

- Teresa Perry 2nd December 2021

Fantastic quality products and excellent delivery time. I will be ordering from you again, thank you!

- Stephanie Johnston 1st December 2021

Order arrived very promptly and was exactly as described on the web site. I would be happy to use gur again.

- MS J F Clift 30th November 2021

Amazing service!

Easy to order online, you are being kept informed about the order via email, and once it's on it's way you can see around what time it will be delivered.

And most of all, I know own a fab sewing machine for a fab price.

Very happy!

- Jolande R Groeneveld 29th November 2021

Clear description and easy to order the machine was delivered quickly as promised and arrival by courier at the predicted time was great.

- MRS Janice A Thomas 27th November 2021

's great to have found a sewing website that offers free delivery on everything. Some companies want £2.99 delivery when u only want an item that cost £1.25! So I don't usually buy small sewing items online, but I will now buy from you again thanks to your free delivery.

- S Harding 25th November 2021

Great sewing machine!
I noticed the difference with the motor straight away, it runs so smooth and the handy switch on the pedal that controls the speed is great.
I set it to slow so that even if my foot slips it will still go at a steady pace.
Really happy with the machine, just wish it came a bit sooner, ordered it on a Saturday and got it on a Tuesday, getting it delivered on the Monday would have helped.
Very happy with my purchase though :))

- Holly Marco-wadey 23rd November 2021

A really great transaction. Needed a little advice over the phone which was freely available (thanks billy!)

Very up to date delivery information.

Will be my first port or call for all my sewing needs!!

Thank you

- Miss Erica Massey 22nd November 2021

I bought a new sewing machine from this company online and the service was excellent. It was ordered at 4pm and delivered the next day by 9am! I did have a question about my order and it was answered by email very promptly.

Highly recommend

- Mrs Philippa Sibert 21st November 2021

I was extremely happy with the service received. A short conversation beforehand with a member of staff on the phone was very informative and once I placed the order on the Internet it was dealt with in a fast and efficient manner being delivered the following day. Thank you.

- Paul Thomas 20th November 2021

Best Price I could find online was at your site and item was delivered quickly, many thanks and I will definitely return when I need to.

-Jeni Waters 17th November 2021

Super service in delivery - machine was with me by midday the next day!
Machine was excellently priced and once i got the hang of it has become a staple in my daily crafting!
Brilliant store and excellent deal!

- Aaliya Gander 16th November 2021

Fast shipping, prompt service and a great little machine. Many thanks for an easy and happy transaction.

- Julie Russell 14th November 2021

After searching for a sewing machine for a while I found one on G.U.R
I ordered it and within two days it was delivered. Fantastic tracking system meant that I knew when it would arrive, an hours window, so no waiting about or bothering neighbours! The machine, Janome, is so easy to use and it's had quite a bit of use already. Thanks for the great service.

- Hannah Addison-Roberts 12th November 2021

The order was delivered at the designated time. The packaging was excellent and the extension table for my Brother is exactly what I needed.

I will be more than happy to purchase from you again in the future

- MISS ROSEMARY F YOUNG 11th November 2021

I was extremely pleased with the prompt service and very fast delivery.

I would not hesitate to order from you again.
Regards

Barbara

- Barbara Leonard 9th November 2021

I received my order the week after i put in my order. and was very pleased with the items.
Well done . I have ordered new items this week I was so pleased.
elaine.

- Elaine Sykes 8th November 2021

Dear Sirs,

I got the sewing machine yesterday. I really surprised how can arrive this so soon :) I ordered that one week ago.
I am very happy, it is very nice and I am looking forward to start work with it.

One thing is missing for me, unfourtunatly hasn't attached hungarian manual user for it.
But I hope I will solve this problem, so I really very happy.

Many thanks for your quick and reliable service.

I probably will order other items from your firm in future.

Best regards,
Iren Pilliny

- Irén Pilliny 5th November 2021

Purchased Brother sewing machine spools - very quick delivery, good product.

- Shirley Reynolds 2nd November 2021

I love my new machine, am a novice so wanted
Something simple and easy to use and this
Machine is so easy to set up, I love it. Came very quickly too and all communication was good, am a very happy customer

- C Z Garner 29th October 2021

Thank you for such quick delivery of the item. The item arrived well packaged and was as described. Would happily order from G.U.R. again.

- MS Clare Keane 27th October 2021

Ordered some spare accessories for my Brother sewing machine. The items were in stock and were delivered promptly. A smooth trouble free transaction. Thanks. I have bought from GUR before and have recommend them to my friends.
Well pleased Frank

- K Morrison 23rdOctober 2021

One of the best online shops I,v bought from quick and easy delivered the next day
Well pleased Frank

- Frank Briner 20thOctober 2021

Excellent service, easy to order, excellent value for money. will return in the future

- Natalie Saunter 19thOctober 2021

Rapid delivery, In tact machine- perfect!

- Jon Ansell 15thOctober 2021

I recently bought a knitting machine and a book, both items arrived quickly and well packed. Thank you for an excellent service and I am thoroughly enjoying knitting!

- HE Williams 12thOctober 2021

delighted with my new sewing machine,and found ordering and delivery service first class.Looking forward to new sewing experiences.Many thanks.Many thanks.

- Muriel Armstrong 7thOctober 2021

Having found what I required ordering was quick and simple.
The goods arrived within the specified time.

- MRS C COLTON 2nd October 2021

Very prompt supply thank you

-Jill Greenwood 1st October 2021

I placed my order and within a couple of days the order arrived in great time. I'm very pleased with the goods and quality and speed of service. Also good to get 10% of your next order.

- Tracey Gallacher 26th September 2021

I was very pleased with the service and delivery of the item I ordered from you on Sunday. The machine was well wrapped and the delivery details were emailed to me with tracking instruction

- E B Rose 22nd September 2021

I have purchased a few attachments for my overlocker, the price has always been the best available on the net, good service and a quick delivery.

- Janet Sales 21st September 2021

Thank you for shipping my order so promptly. I couldn't find the spool nets (baby nets)in a shop so it was great to find that you had them. They arrived quickly and in good order.

- Linda Cowan 17th September 2021

Very competitive pricing, quick process and very quick shipping
I would be happy to shop again

- Fotini 10th September 2021

I ordered the Janome hoop for embroidering baseball caps. It arrived safely very quickly, in perfect condition, and I would certainly use this website again. Many thanks.

- MRS JENIFER A MACPHERSON 4th September 2021

As always, excellent service with free delivery and very competetive prices.

- A Skinner 31st August 2021

Thanks GUR
Today I received my new embroidery machine. This is my fourth machine I buy from you and I am as pleased as with the other machines I purchased. Your service is excellent as well as your communication and your prices are very competitive too. So I recommend you to anyone thinking of buying a new sewing machine.

- Arne Biverstedt 26th August 2021

Stunning people - great service, so friendly and items at the speed of light and so very reasonable too

- D Read 21st August 2021

Good value with free delivery. If I need anything else "I'll be back".

- Joan Patricia Jowett 16th August 2021

I was so pleased to find these available!

- Mary Harding 15th August 2021

Thanks for a great service. Ordering online was was quick and easy and the delivery system and notification was excellent. I am very pleased with my new purchase and will definitely shop with you again.

- Mrs D J Cook 8th August 2021

Fantastic service. I placed my order and it was delivered the very next day. The order tracking was a dream and the the machine arrived within one minute of the estimated time of delivery and from a local delivery depot! Couldn't be better!Thank you.

- MRS MAUREEN T MORGAN 3rd August 2021

Very efficient in all aspects, ordering through to delivery. Ordered product on behalf of a friend who was delighted as the machine needing the part was used by his mother and had been part of his childhood so wondered whether the belt was still available.

- Marilyn Meehan 29th July 2021

I bought this for my wife so this account is from her. This is a fantastic machine that has nearly paid for itself already! For example, paying to have two pairs of curtains shortened was going to cost me arround £116 - but I did them easily with my new machine. Fast delivery and good communication. It does what it says on the packet and has very clear instructions. I'm looking forward to exploring more of its capabilities.

- Robert B Bonner 29th July 2021

I was absolutely delighted, I know it was a low value order, but I was so impressed with the speed and having it post paid!
Thank you!

- Kath Woods 24th July 2021

Excellent and speedy service. The site is well laid out with plenty of information. I would definitely recommend your company.

- Carol Backhurst 19th July 2021

I purchased 2 bobbin holders, they arrived promptly are are an excellent buy. I would deal again with GUR

- SUSAN ALDRIDGE 14th July 2021

Great website, great range of products. Excellent fast service

- MRS C MORREY 7th July 2021

chuffed to bits with my new Brother sewing machine, it is years since I last used a sewing machine so did not want one which was to complicated.It is of very good quality, I purchased the carry bag at the same time, so very good value. The delivery service was spot on, the machine was delivered during the quoted time slot. All round very happy.

- MRS S K Yeoman 3rd July 2021

Goods arrived in time and were exactly as stated on web site. Would definitely recommend and use again.

- Michael Zarych 29th June 2021

Thank you - excellent service and good communications. No hesitation recommending this online store :)

- MRS S Carr 25th June 2021

Hi Gur
When I rang just now about my needles I got to speak to a most helpful man , who explained that I had ordered extra strong needles and that they have a different appearance. Sorry for the confusion.

- Mairead Sharry O Connor 22nd June 2021

Excellent service will recommend to others and will use again. Free postage on a small item makes a big difference

- Mavis Iangford 16th June 2021

Easy to order and item arrived in good time. Very pleased and happy to use G.U.R.

- Christine Wilson 9th June 2021

Excellent service. Goods are reasonably priced, with free and speedy delivery. Would definitely recommend to others and use again myself. It was a pleasure to shop with you.

- MISS H LOVELL 8th June 2021

I contacted G.U.R and spoke to sales I was given excellent advice on what sewing foot I required for my machine. I have used it today and I am delighted with it.

- Cheryl Barrett 3rd June 2021

Good afternoon,

Thank you for your excellent service. The contact could not have been better and being given the delivery time was an added bonus. The best experience ever from shopping on line.

Kind Regards

- Ian Driver 28th May 2021

great shop to deal with, i had been waiting on my local sewing shop dealer to replace needle threader for over 9 weeks,i purchased online and had it less than a week later. delighted. well done.

- Mary Black 20th May 2021

Really brilliant service, cannot fault it and sewing machine great, thank you so much

- Patricia Watts 11th May 2021

I am very pleased with the product and free gift, the delivery was excellent and arrived when they said. excellent all round.

- Angela Harrison 7th May 2021

Excellent service provided. The items purchased were of good quality and the best price around. Notified by text message of delivery day and time and item was delivered within the time slot.

- Ieslie Neyton 2nd May 2021

A small order promptly delivered. Good quality.

- Nigel Ashley 29th April 2021

A great service a quick delivery and no postage charge product ordered was correct, I will use your site again
Thankyou.

- MRS Linda M Beddis 24th April 2021

Friendly helpful sales team and knowledgable staff advice as always. Third purchase made with GUR and I am very satisfied.

- Heather Woodward 19th April 2021

Only place I found that had what I wanted. Delivery on first item was VERY prompt, and second item was out of stock, but when it arrived, that had been prompt too. Would not hesitate to come back here again; a very positive experience.

- MRS Annette Malpass 12th April 2021

Excellent customer service all the time. Purchased lots of equipment and will highly recommend for everyone whom sewing use this company. I definitely come back here myself.

- MRS Nadezda Clarke 4th April 2021

Great, exactly what we wanted and expected. Competitive pricing and no problem with delivery. Thank you.

- Ian Stone 30th March 2021

Thank you for your very prompt refund into my paypal acc. for a returned circle foot. Your service is very good and thank you once again

- MRS G Bradshaw 17th March 2021

Excellent service,machine despatched promptly and delivered in time slot given. Would recommend and use this company again.

- Jane Clarke 6th March 2021

A really first class service, from start to finish, taking delivery of my new sewing machine.
I would thoroughly recommend GUR, a very prompt and reliable service.
Thank you, I am looking forward to many happy hours of sewing, made even more happy by the lovely free addition of reels of thread and accessories!
One happy customer.

-MRS HILARY C WINGFIELD 19th February 2021

Was not sure what machine I had , and the person on the phone made it so easy and helped my to find what I needed on line. Great customer service. Arrived promptly and was good quality.

-Gail Jesse 10th Fabruary 2021

Replacement bobbin case for janome 350E and bobbins arrived quickly. First class service, Thank You.

-Frank Pennington 2nd Fabruary 2021

Great sewing machine, just what I wanted and such a good price, the bag is great too, a good buy all round and next day delivery was on time

-MRS Carole M Husbands 26th January 2021

Good prices, really helpful team and fantastic service - next day delivery with time slot worked perfectly. Definitely would use again

-Keith Webber 19th January 2021

Fantastic service, me order was out of stock but the company let me know all the way what was happening and I did not have to wait as long as expected. Very pleased with service.

-Jane King 12th January 2021

Thank You so much for your helpful service, After i had my machine serviced by you, it runs great, love the new premises, the show rooms they are well worth visit.

-Margaret Price 5th January 2021

Very good service no sooner were my overlock needles and trim trap ordered that they arrived at my door - very reasonable price too - have kept you in my favourites sites and will be visiting again soon. Thank you

-ELAINE 1st January 2021

The two feet I ordered arrived within 2 days and I am delighted with them and the service, thank you.

-Alison Gallie 25th December 2020

Excellent service, helpful polite gentleman on the phone. Very quick delivery, thoroughly recommend. Will definitely use again.

-laura 24th December 2020

What can I say? Yet again superb service, the steam press is wonderful, such a help with my athritis and Ironing done in a flash.Long may you continue, you are quality people.

-Mary Briggs 23rd December 2020

Easy website to use, simple ordering process & quick delivery.Thank you

-Carol Page 22nd December 2020

Glad to be able to buy direct rather than from Amazon.
Needles arrived within a week. Thank you

-Anne Barbara Isaac 16th December 2020

Sewing machine feet and threads arrived well packed. Thank you.

-Sylvia Cooper 7th December 2020

Bobbin cases ordered were here in a couple of days. Your service is always first class ,will always be pleased to recommend G.U.R.

-Angela Goodman 2nd December 2020

100% happy with our latest purchase will buy from you again

-robert williams 27th November 2020

First time I have used GUR, so helpful and a really first class service. Would recommend to anyone.

-Philip Cooke 23rd November 2020

A very painless transaction, web site very clear, payment brill, delivery excellent

-YSheila Smith 12th November 2020

The machine was delivered in good time and in good condition. Been using it a little and it seems great.

-Yvonne Hawthorne 4th November 2020

Excellent website that made finding what I needed a 'breeze'. Very comprehensive range of items available. Quick reply confirming order, then very speedy delivery. Excellent service all round! I would definitely recommend GUR.

-W Harvey 30th October 2020

The part I ordered arrived well packaged and very quickly - I'm delighted with your service!

-P Griffiths 4 November 2020

Always reliable - Well laid out online store made it easy to find what
I wanted. And your free delivery makes buying from you

-Charlotte Gamsu 25th October 2020

Always reliable - Bought a Brother 1034D overlocker and am very pleased with the item. Superb service, very well packaged and speed delivery, arrived exactly when GUR told me it was going to. Price was very reasonable too. Will have no hesitation to recommend GUR to any friends looking for sewing equipment.

-Mrs A M Dare 18th October 2020

Always reliable - from supplying a new sewing machine to a few bobbins. Very prompt service.

-Christine Wilson 9th October 2020

I would just like to thank G.U.R. for the prompt service,and good delivery. Will use again. Thank You

-Brenda Smith 3rd October 2020

Very prompt delivery and excellent value. I'll use this site again. Thank you

-Diane Walters 26th September 2020

The machine arrived exactly when I was told it would and the staff at the end of the phone were most helpful.Thanks.

-Margaret 20th September 2020

Second time I have traded with GUR as I was very impressed with my first order. Once again service was excellent with delivery so well organised. Would recommend this firm to anyone.

-Janet 12th September 2020

my order took a week to be delivered and I didnt get a date or time but it was packaged well and was in good condition.

-Sylvia Kelly 4th September 2020

Was very pleased with the after sales service I received . I had problems getting started and was give step by step instruction. I am now realy please with my machine

-jane clarke 29th August 2020

I have never bought from GUR before the service was excellent delivery turned up as stated will definately recommend you to others

-alexandra smith 24th August 2020

Excellent speedy service, have used the company before and will do so again. Thank you!

-Yvonne Jenkins 15th August 2020

Received my product as ordered good efficient delivery as expected Thank you

-Helen Rowlinson 10th August 2020

Nice low price and a very quick delivery. Thank You.

-Sheila Rogerson 6th August 2020

My product was out of stock, but you contacted me to let me know. Then there was a problem with the payment, you contact me to let me know. Once these were sorted the delivery was so fast. Thanks for the good communications and prompt delivery.

-Fiona 5th August 2020

My sewing machine bag trolley arrived in super quick time and very well packaged! Thank you so much. I will certainly use your company again.

-Pat Meakin 2nd August 2020

The service I received was excellent and was struck by the super fast delivery (placed order on Sunday evening and received goods by Tuesday morning. I highly recommend GUR and will definitely place an order again.

-Petra Fueller 30th July 2020

I have purchased from GUR a few times now and have been very impressed by their quick and efficient service. Items arrive promptly and are well packed ensuring no damage to the goods. I would not hesitate to recommend GUR, they are a superb company

-Dorcas Briggs 29th July 2020

Fast delivery and fair price. Nice machine which is straight forward to operate. Thanks

-Caroline Langlands 26th July 2020

My experience as a customer with G.U.R. sewing machines was a pleasant one and good service but as customer visiting it was an even better one. All staff were pleasant, courteous, and helpful. showing machines was no problem, even when boss, was busy with customer. He also made myself and my sister how the flower foot worked before purchased and promised full refund if not 100% happy. I would definitely shop there again. all they room full of busy computer staff were also pleasant and polite, could I say more. Unfortunately I only wanted machine needles this time but looking to purchasing a machine in the future from G.U.R. and will be visiting to see what I want.

-MRS M Lees 23rd July 2020

My order arrived very quickly, everything was complete.
I have one issue- I had to phone Customer Services after making my on-line order because an on-line 5% discount failed to apply. During my conversation I confirmed my order. This included, amongst other things, two packs of 5 Embellisher needles. I did not realise that they could be ordered much more cheaply as a pack of ten. As I was sent one small wrap of ten needles anyway, it would have been helpful to have been advised that I could purchase them more cheaply.

-MRS Diane Perrott 18th July 2020

This was a really straight forward site to navigate around and with good product choice across a broad price range. My overlocker arrived very promptly, in pristine condition. I am very pleased with the purchase.

-Deborah Habib 15th July 2020

Just to say thank you. great service quick delivery i was notified by telephone also to confirm the order was correct. and as a bonus the free upgrade has been sent for the software! what more could i ask for such a great price!

-MRS Joane R Sankanu 12th July 2020

Excellent service from this company.very polite staff,nothing is too much trouble.Goods arrived quickly and packed beautifully.I would buy from them again. Margaret Bridgewater

-MRS MARGARET R BRIDGEWATER 10th July 2020

Thankyou for prompt service, product just as described . I will certainly recommend to associates. When I had a query very helpful on the phone. Thankyou

-Patricia Perry 6th July 2020

I checked on the internet and liked GUR. Because they were a big company. I got a follow up call hardly a minute of me sending a query. The caller was very friendly and quoted me a price with no pressure. I put an order in and GUR called to say there would be a problem with delivery and would I like to cancel my order. I decided to carry on and had a lovely surprise when my order arrived next day.
I was very pleased with the service. Thank you.

-MRS E. H. CODD 5th July 2020

I needed a lighter weight machine for workshops. I found the site very easy to use and the prices were very competitive. The machine I chose was cheaper than on other sites,and with a free gift of a quilting extension table and accessories. The delivery service was first class. Would highly recommend GUR.

-Elaine Haynes 2nd July 2020

Fast and efficient service.Have ordered before and will again. Items as described. Would recommend this site.

-Mrs R J Griffiths 29th June 2020

As usual first class service, telephone, help,etc, and first class machine. Delighted with this site many thanks for prompt delivery and all help given.

-VERONICA PRATT 26th June 2020

Excellent customer service. Will definitely be back. Very pleased as everything exceeded my expectations

-Mr Benford 25th June 2020

Knowlegdeable about the sewing machines they sell, helpful and courteous. Goods arrived quickly and as arranged. Thankyou

-Mrs Brown 20th June 2020

Very pleased with the service, sewing machine arrived next day, well packed and in working order. The free gift of the sewing basket was much appreciated. Thank you for a pleasant shopping experience.

-John E Watson 17th June 2020

The price was extremely competitive. The process of ordering was very straightforward. The goods were delivered on time. Thank you and well done.

-MR DONALD H HUTCHESON 12th June 2020

Amazing! The item I ordered arrived within two days of ordering it. Unsurpassed customer service-highly recommended.

-mrs barbara kenway 10th June 2020

Looking forward to receiving my purchases all with a very good discount. Lovely surprise. It meant I could buy an extra item. Excellent!

-Irene Bassett 7th June 2020

Item as described and recieved next Day as stated
Very pleased with the item
The service from this Company is 2nd to none and they are so helpfull I could not find the item on the website and rang them and straight away recieved and emailwith the link to the product this is what I call service this Company will go far if they continue in this way

-SARAH LANGMAID 3rd June 2020

Good timely delivery when the machine was in stock, happy. But, the machine arrived unwrapped(i.e in clear cellophane wrapper and it was meant to be a present for my wife so she saw what it was. I would have suggested that all parcels/deliveries are at least wrapped in coloured parcel paper. Rest all fine thank you and machine is excellent. Thank you. Kind regards

-Mike Buckland 30th April 2020

Purchased a wonderful box full of sewing bits and pieces for my daughter. It arrived very quickly and had everything in it she needed. Great quality and value for money. Will certainly be coming back for more in the future.
Many thanks

-Fiona Messer 25th April 2020

The site made it easy to find what I wanted and at an excellent price. The delivery was quick and all items were exactly as expected.

-Michelle Cunnell 24th April 2020

I ordered four machines by telephone on a Friday. The person I spoke to was extremely helpful. I received an 'order dispatched' notification within an hour and the order arrived the following Monday.I received a text and email from the carrier telling me a when in the day the order would be delivered, within a one hour delivery window, with an option to change delivery if that didn't suit me. Fantastic service! I have since ordered another machine this time online and received the same excellent level of service, the machine arriving within 24 hours of ordering it. Many thanks!I will be recommending you to my customers.

-Mrs Inga Jack 22nd April 2020

HIghly responsive, excellent service, the product arrived on the day promised. Couldn't have asked for a better service. Quality product, competitively priced.

-Sallie Tams 22nd April 2020

Bought extra feet for my new machine. Was able to find them easily on the website, delivery was efficient and speedy. Very pleased with GUR's service yet again.

-Valerie Jones-Hughes 22nd April 2020

I was thoroughly impressed with the super efficient and speedy delivery. I ordered my machine on Sunday, received a call on Monday to double check my delivery address and asked to have my machine delivered on Wed. It arrived on that day :)

-Zuzana Buckova 21st April 2020

Nice easy site to follow.
We did get a message that 5% discount would apply if we ordered within an hour! which we did.
Look forward to getting the goods.
Thanks.

-A GENT 21st April 2020

The Items I bought from you are great arrived very quickly and was just what I needed. The prices are very competitive compared to other companies will shop here again

-Mrs Vivienne Gilbert 19th April 2020

Brilliant. After ordering my chosen machine it turned out that the manufacturer was completely out of stock, so I was offered a much more expensive machine for the same price! It arrived quickly and I am delighted with it. What amazing customer service, and well done G.U.R!

-PAT GAIR 19th April 2020

My favourite place for all my sewing needs. Super fast delivery and excellent value for money. Why would I want to shop anywhere else?

-Annette Harrison 17th April 2020

I bought a very expensive sewing machine on line with alot of help from GUR. I later changed my mind and decided on a cheaper machine. GUR has been great and the assistance has been brilliant even though I am spending alot less. When I buy the expensive machine in a few months time I will definitely go back to GUR. Nothing is too much trouble for them and you don't get service like theirs very often. Highly recommend.

-Jane King 17th April 2020

I was extremely pleased with your service! fast, effective, punctual and great communication. The sewing machine I have purchased is exactly what I was expecting, after reading the specs on your website. And my goodie bag was a rather big surprise, as I did not expect so many items that were included in it.
Again, a great service, I have already recommended you to friends and I will use your website again in the future when I need more accessories for my machine.

Thank you!

-Lara Lodato 16th April 2020

This is the second item I have bought from GUR and again I have had an excellent, speedy and completely trouble free service - and of course a great price too.
Would highly recommend.

-f e shedden 16th April 2020

Excellent service from start to finish. Very helpful/polite staff, next day delivery of an excellent product. Thank you. I will definitely recommend and use your company again.

-GLADIS PHILP 16th April 2020

after ordering 2 wrong items from other companies eventually found what i was looking for excellent and fast service will be using you in the future.

-mrs a m rossi 15th April 2020

My experience of buying from GUR is a very positive one - helpful, polite and well- informed customer service staff, fast ' timed' delivery and very competitive pricing ! Completely hassle free.
I have now used GUR twice and will definitely go straight to their website or phone them next time I need any type of sewing 'equipment' , large or small .

-Mrs K Bartley 15th April 2020

A brilliant service provided by G.U.R. Very helpful when I called to ask questions about delivery dates.
The machine I have bought is also a great little runner. Very happy.

-Miss J L Osborne 14th April 2020

Ordered a number of items, which were delivered speedily. Was kept up to date in regards to despatch etc. Excellent service, will keep on using this site.

-Subah Akhtar 13th April 2020

I had an excellent experience buying my sewing machine through you. there was a hiccup with the delivery and when I had to call to talk about it the gentleman on the other end of the telephone was charming and very helpful. I can only give this company 10/10

-Vicky MacAndrew 12th April 2020

I bought my new sewing machine from GUR after browsing a lot of similar websites. I chose GUR because of the range of accessories available and the ease of identifying the correct accessories for my choice of machine. I was also impressed by the packages available - I chose the package which included the hang steam iron (this item at a considerable discount when bought as part of the package). The promised next day - free - delivery was also a factor in my choosing GUR. Their courier did not disappoint - I was able to specify the date on which I was available to accept delivery and to track my delivery right to my front door. The parcel was extremely well packaged and I am delighted with my new machine, the accessories and extras and the hang steam iron. Thank you, GUR, for your brilliant service - I will definitely be back.

-Gillian Scarratt 12th April 2020

I bought my new sewing machine from GUR after browsing a lot of similar websites. I chose GUR because of the range of accessories available and the ease of identifying the correct accessories for my choice of machine. I was also impressed by the packages available - I chose the package which included the hang steam iron (this item at a considerable discount when bought as part of the package). The promised next day - free - delivery was also a factor in my choosing GUR. Their courier did not disappoint - I was able to specify the date on which I was available to accept delivery and to track my delivery right to my front door. The parcel was extremely well packaged and I am delighted with my new machine, the accessories and extras and the hang steam iron. Thank you, GUR, for your brilliant service - I will definitely be back.

-Gillian Scarratt 12th April 2020

After an initial stock error I was pleasantly surprised at the helpfulness of customer services. I am more than happy with my new sewing machine and would happily recommend GUR sewing machines to my friends and family.

Great price and the gold pack is excellent!

-Sarah Musgrove 10th April 2020

I found the website easy to navigate and my order arrived very quickly. I am very satisfied with my purchasing experience with G.U.R.

-MRS S LANGRIDGE 10th April 2020

Easy to use website, I found all the items I was looking to purchase without a problem. Goods arrived quickly and were as described. Would not hesitate to order from you again.

-Mrs D Llewellyn 9th April 2020

I was completely satisfied with every aspect of my shopping online with GUR .from start to finish everything went very smoothly from ordering to receiving less than 48 hrs later . And to top it all my machine is wonderful . Many thanks

-Susan Myers 8th April 2020

This is the second time i have ordered goods from you, it is just as brilliant as the first one...
your service is amazing...i was lucky enough to get a very special price offer for the overlocker purchased and was delivered to me the very next day...couldnt fault your continuing reliabillity in despatching my order so efficiently. must try and find another 'goody' to order! thankyou so very much. The machine is fabulous and would HIGHLY RECOMMEND both it and you to anyone considering a purchase....you are SUPERSONIC!!
many congratulations to a very special company and wish you continud success.

-MRS AILEEN M WARD 7th April 2020

I was very happy with my recent shopping experience with GUR, and would recommend them to anyone who sews. They have a really extensive stock, and keen prices in comparison with their rivals. The ordering process was a breeze, and my order arrived really quickly, letting me get back to my sewing without delay. Thanks for the excellent service

-Susan M M Nicoll 7th April 2020

My phone call was delt with efficiently and politely. The lead that I ordered arrived in just a few days. If I need anything else I will not hesitate to contact you.

-MRS R MORGAN 6th April 2020

My purchase was very easy was kept well informed of it's progress
Very fast and prompt delivery and goods were well packed this Company use Carriers who inform you of estimated deliver day and time so you don't waste a day waiting for them to turn up
I use this Company all the time and am always delighted with the service they provide

-MRS LINDA WATERS 6th April 2020

My purchase was very easy was kept well informed of it's progress
Very fast and prompt delivery and goods were well packed this Company use Carriers who inform you of estimated deliver day and time so you don't waste a day waiting for them to turn up
I use this Company all the time and am always delighted with the service they provide

-Mrs SB LANGMAID 5th April 2020

My first time of shopping with GUR, and I was kept informed by email, of progress on my deliver, and everything arrived as stated, and well packaged. I will definitely be purchasing again from GUR.

-MRS LINDA H JONES 5th April 2020

I needed advice on which overlocker to buy. My previous experience with an overlocker was that it was a nightmare to thread. I enquired about a very expensive machine, but was advised that Jaguar model 097 would do the job just as well, leaving me the option to buy another machine with the balance of the money I had available.

Great advice, the Jaguar works really well and threading is achievable now!

-Mrs C Richardson 5th April 2020

Excellent service. Ordered one day delivered the next. I would use this Company again and highly recommend them to other businesses and friends.
Machine is excellent.
This is how internet businesses should be run.
Thank you very much

-Mrs Record 3rd April 2020

I am very pleased with the item purchased it is just what I wanted and arrived in good time. My only regret is that owing to unforeseen circumstances I missed the time limit for the discount code provided

-Mr G C Carter 2nd April 2020

I have bought:Brother RL417 A Grade Sewing Machine and Brother 1034D Overlocker. Excellent! It was one of the best day when I have received these items: items in safe condition, information booklets how to sew and instruction DVD, magazine with sewing projects, all what I need to start sew and enjoy the time: everything in one place. Also, I enjoy to get with the sewing machine Gold Pack: sewing threads, scissors, needles, bobbin box, tape measure, etc. Everything is really perfect! I have already started to sew and machines works very good. Everybody, who likes to sew or would like to learn to sew, these machines are perfect to start and create. Bravo for seller! I would like to give not 5 stars, but all 10 stars! For perfect communication, good quality items, easy and quick delivery. G.U.R. Sewing Machines is the best seller in the sewing industry in UK. It was not any problems to make delivery to me where I live - in North Ireland. I really high recommend this shop for everybody. Thank you a lot!!!

-Irina Kersiene 30th March 2020

Wonderfull service from gur,i have been pleased with every thing i have bought from you .especially the simplicity felting embelisher, also staff i have spoke too are very help full and polite, many thansks,will certainly be buying again soon.

-anne ashby 29th March 2020

Absolutely excellent customer service when I called them. Would definitely use GUR again for sewing related purchases. Thank you for the wonderful machine

-Miss C Patterson 26th March 2020

I experienced a really excellent customer service from GUR! From the moment I made my first enquiry to the final delivery (in double-quick time!)of my new sewing machine I was assisted and kept informed all the way. Congratulations GUR, you have set an extremely high standard and I will have no hesitation in recommending you to anyone who needs to buy a sewing machine.

-Daniele Squarci 25th March 2020

Have dealt with staff in person and over the phone/internet great pleasure to deal with.

Very helpful would recommend to any avid sewer.

-mr david j stinson 23rd March 2020

I was very impressed with the service from GUR. When I ordered my sewing machine I got an email with the date of delivery, and on the day of delivery I got an email and a text message telling me what time the machine would arrive. I really appreciated knowing exactly when it would turn up. Since I got it it has been working perfectly. I'm very impressed with the machine, it is definitely great value for money.

-Miss S K Moore 23rd March 2020

My sewing machine arrived promptly and I was informed by email of delivery time which was very useful. I was pleased with my purchase and will purchase through GUR again.

-MRS H A LAWTON 22nd March 2020

Very happy with the speed of delivery of the items ordered. I was kept informed with the despatch of my order and advised that part of my order was to follow

-MRS ANNETTE J Farthing 20th March 2020

As always shopping with GUR has been a very pleasant experience, super freebies, super machine & fantastic delivery, many thanks.

-Linda Myhill 20th March 2020

I ordered the machine and within 24 hours it had arrived. Was amazed and delighted. However the machine itself is a birthday present so cant comment on that, but the ordering and deliveery service was excellent.

-Lorna Thompson 20th March 2020

I was very impressed win the speed of delivery and the easy to use website. I will definitely use GUR again and recommend to my friends

-Elizabeth Tuxford 18th March 2020

I have nothing but praise for the way GUR handled my order. I received 4 emails to 1) acknowledge my order 2) confirm it had been despatched 3) provide me with tracking information and 4) tell me what time it would arrive the next day. My new sewing machine arrived when they said it would, and the delivery man was helpful and put it where I wanted it. It was well-packed and in perfect condition. Excellent service.

-Miss M Mitchell 17th March 2020

Great service and always quick to respond to any query. Would use again without any hesitation.

-Caroline Barnett 15th March 2020

I have ordered several products from GUR and been very happy with the service. Good customer care and prompt deliver. I had a problem with one item, this was quickly resolved with good customer service. The company rates 100% in my book and would recommend them to anybody.

-Karen Davies 14th March 2020

This is my third online purchase with GUR having also made a personal visit to their store.
I have found them to be very helpful and prompt at despatching goods.
The range of goods they supply is really good and I have always found everything I needed.
Thanks

-Susan Foster 11th March 2020

Excellent service. The discount was a pleasant surprise.

-Sheila Muir 10th March 2020

All the staff are so helpful I just love the service and one to one you get when you buy from GUR nothing is too much trouble. My order was posted the same day and received the next what more can you ask for.
Thank you GUR

-Susan Stalley 10th March 2020

The service I received when buying my sewing machine from yourselves was a pleasurable experience as the staff I dealt with were both courteous and polite. I would certainly reccomend your company to any of the members of the various clubs I attend.

-MRS TAYLOR 8th March 2020

Ordered one day and arrived the next. Excellent service and a very easy to use web site. I have recommended this web site to others.

-Mrs A M Kerley 6th March 2020

Really good service as well as price. My order was dispatched quickly and was well packed.

I will definitely use G.U.R in the future.

-Mrs S J Young 4th March 2020

I am very happy with my shopping experience with G.U.R. The delivery was prompt, well packaged and correct. I will be back to deal with your company again.

-Mrs Brenda K Holmes 4th March 2020

Absolutely delighted with service I received when we came to Birmingham. Very helpful and giving us very good advice. Shall certainly recommend them.

-MRS HARRIS 3rd March 2020

Very good experience. I purchased my first overlock machine. Customer service answered all of my questions and I made the purchase and even received a discount. The machine came in less than a week.

-Ajda Jelenc 3rd March 2020

My recent order came promptly and was packaged well. Thank you.

-Penny Hoe 2nd March 2020

Following a short phone call about my choice of overlocker, I ordered online and requested a delivery day to suit. Overlocker arrived with free gifts on day and time agreed! I was very impressed with GUR and the delivery company and I am very pleased with my Jaguar that was replacing my very similar Frister-Lock4 that was over 30 years old.
Thank you GUR

-Tracey Flamsteed 2nd March 2020

excellant packing
very good delivery time

-DAVID JORDAN 27th Feb 2020

No hard sell. When I rang for some details - very polite and patient. - The other companies that I rang - their atittude was if you are not buying - go away.

-Emma Aziz 26th Feb 2020

Thanks very much for your very prompt & efficient service. Your website was very informative and easy to navigate. My sewing machine purchase lives up to expectation. Just can't wait to try out all the stitches.

-Linda Rendle 25th Feb 2020

Thank you very much for the excellent service. My machine was delivered precisely when expected. The couriers information was useful and easy to follow. Very impressive

-CHRISTINA BLYTH 21st Feb 2020

Easy to shop on the website.
Competitively priced.
Arrived quickly.
An excellent service - thank you.

-Janet Cottam 20th Feb 2020

I went to the GUR shop in Birmingham and the service was excellent - although I was given a free set of needles for my machine, they were not inside the box when I arrived home. However, I would order from GUR again.

-Mr Payne 16th Feb 2020

Fast delivery, items arrived as expected. The walking foot has made such a difference - I've finally finished something I've been struggling with for ages! Thank you!

-Nicola Stokes 16th Feb 2020

These guys are great to do business with very helpful and informative about there products helping make the right choice of overlock/coverlock machine. i have used them several times for accessories and everything has always arrived very quickly.

-S JACKSON 13th Feb 2020

Site was easy to use, goods were shipped very quickly

-Yasmine Van Owen 10th Feb 2020

The service I received from GUR was first class. The staff I spoke to where polite, professional and knowledgable. I will happily use this company again and infact have already done so. I have no hesitation in recommending GUR to my friends in the future.

-Mary Durkin 10th Feb 2020

I love this sewing machine! It's very smooth to work with, small but powerful. The overall design and product is lovely. Super pleased with the price and fabulous quality. Fast delivery and great service. Very pleased overall!

-Jud Ziadeh 9th Feb 2020

This was a replacement for my other brother machine because the looper snapped. This machine is smooth it threads easily and has a lovely stitch. The light comes on at all times and the bulb blew after the machine had been left on all day. It is easy to clean and easy to carry too. I would only choose a brother machine the last machine I bought in the late 1980s

-KATHLEEN CHAMPAN 8th Feb 2020

Shopping with GUR has been a brilliant experience. My overlocker looper broke so I promptly phoned GUR who were very helpful on the phone. They told me I could have the machine the next day and e mailed me all the information for my order. I even knew to 15 minutes when the parcel arrived. This has been a very nice experience with GUR who make the ordering experience very pleasant indeed. Thank you to them and I would definately recommend them to anyone wanting equipment. Thanking you GUR.

-KATHLEEN CHAMPAN 5th Feb 2020

I love this company, they know their stuff and they get to know if they do not.

Highly recommended.

Go the machine, got the kit and got the extra needles, good advice and good service, really nice people on the phone too.

A go to place for sure.

-Mrs Fiona K Melin 5th Feb 2020

Excellent service. Fast delivery. Item well packaged. Enought information on website to help me choose the right item. Stress-free transaction!!

-HELEN MARSHALL 4th Feb 2020

Fantastic price, fantastic service, fantastic item, I have recommended GUR to many people now

-Beverley Backstrom 31st Jan 2020

Speedy delivery, could even work out how far away my parcel was. So far, my Brother 1034d is doing great. I would definitely use GUR again. Happy customer.

-Mandy Grantham 27th Jan 2020

GUR are always brilliant to deal with. Excellent friendly staff, always helpful.
I highly recommend them.

-Angela Wright 24th Jan 2020

Everyone was exceptionally helpful - the sewing machine arrived the next day! Fantastic service.

-Mrs Price 19th Jan 2020

I rate G.U.R. the sewing superstore because my sewing machine was very good value, the free gift I got was brilliant, and the delivery was excellent. All in all I had all round A+++ service...

-CAROLYN BROWN 19th Jan 2020

My order of a Brother Embroidery Frame was easily executed online and received promptly. I have previously enjoyed excellent service from GUR and this was no exception

-Mrs P Hosie 17th Jan 2020

I was very happy with the delivery, fast and give you the time slot.
I am also very happy with my purchase of Brother 1034D. DVD helps.

-Taeko Goto 16th Jan 2020

As my old machine broke down was looking for fast way to replace it with not so painful cost. Thanks to GUR have new machine -arrived very quick. And had chance to get more expensive as GUR is offering payments in instalments. strongly recommend!

-Paulina Adewusi 16th Jan 2020

Fantastic service, really took time and patience to show me the machines features, Excellent after sales service sourcing and forwarding a missing instruction book.

-ZENA THEWLIS 12th Jan 2020

I would definitely deal with this company again. The items I ordered were as described and were delivered promptly. Thank you

-MRS D E SYLVESTER 7th Jan 2020

very pleased with the service, second machine i have purchased from G.U.R second one being a embroidery machine embroidery thread excellent with my brother embroidery machine , pleased with everything i have purchased and next day delivery is spot on , shall continue to purchase all my sewing accessories from G.U.R

-MRS WALLACE 3rd Jan 2020

Brilliant! exactly what I wanted, delivered on time and at the right price. Thank You

-Mrs Pearhouse 2nd Jan 2020

Fantastic Customer Service from GUR, they always put their customers first. Great advice and help every time.

-Stephanie McBride 29th Dec 2019

products delivered quickly and safely well packaged. good company which i use regulary. great discount too . not contacted for support with this order but with other orders which is a great service and staff very helpful.

-joanne sankanu 25th Dec 2019

Customer service excellent. Knew exactly what sewing machine would suit my purpose.
Delivery next day. Will certainly use G.U.R for all my sewing bits and pieces.
Thank you.

-MRS C CLARKE 20th Dec 2019

Really good in every way expert advice ,quick delivery ,goods packaged well would highly recommend this company

-Donna Higginbottom 17th Dec 2019

Excellent service. I broke a foot for my sewing machine the day before I was due to go to France for two months. The new foot was sent special delivery and arrived before I left for the ferry. Couldn't have asked for more.

-Mrs Anne Cockayne 16th Dec 2019

My dream sewing machine at the lowest price I have seen anywhere! It arrived very quickly and also came with a great free gift. I would recommend this company to anyone and will continue to use them for my spares and sewing needs. Well done G.U.R, keep up the good work!

-Tina Alexander 16th Dec 2019

Excellent service, friendly and knowledgable staff. Can't reccomend this company highly enough, if you want a sewing macine this is the place to get one.

-Wynne Green 14th Dec 2019

Highly recommended... knowledgeable staff, unhurried service offered with no pressure to buy, opportunity to try out all machines in comfortable layout ( upstairs - no lìft available )
I know that I left having bought the best machine for me at the best price. Thank you and Bless You GUR

-Mrs Diane Wood 13th Dec 2019

Excellent service. Order delivered on the nominated day at the stated time. It was possible to track the delivery progress in my area within 15 minutes and the courier was very cheerful and helpful carrying the parcel up to our flat on the 1st. floor. Thanks all round.

-Mr P J Baker 10th Dec 2019

Excellent service, competative pricing and very good rates for postage overseas.

-Diane Montefusco 9th Dec 2019

I have to say what a good service from G.U.R my husband bought me the sewing machine last week and with in days it was here. I have not had chance to use yet but every thing looks fine.

- Mrs Roberts 9th Dec 2019

Fantastic product (Innovis 10A) and brilliant customer service. Everyone was really helpful and I will definately use G.U.R. again. Thankyou

- Clare O'Neill 5th Dec 2019

I ordered my machine on wed am on-line and on wed evening received an email advising of delivery on thurs- even with a 1 hour delivery slot- fantastic service great price as well

- Jane Green 5th Dec 2019

I found the website easy to navigate. Payment was easy to do. My parcel arrived when advised. All in All a good shopping experience.

- Elaine 29th Nov 2019

Excellent and friendly service despite the slight hiccup on delivery which was sorted out very efficiently. Great to have a delivery time that was spot on.

- John Davies 25th Nov 2019

I have never bought from GUR before the service was excellent delivery turned up as stated will definately recommend you to others

- alexandra smith 25th Nov 2019

Really quick delivery. The first deliery was sent and a couple of items were broken. When I telephoned to tell GUR, there was no fuss they just sent the broken items and I received them the next day. Impressed!

- Marina Leigh 12th Nov 2019

Second time I have traded with GUR as I was very impressed with my first order. Once again service was excellent with delivery so well organised. Would recommend this firm to anyone.

- Janet 8th Nov 2019

Brilliant service and fast delivery. Superb machine, absolutely thrilled. Highly recommend this company and will definitely purchase from them again in the future. Thanks millions!.

- Anne Campbell 5th Nov 2019

Item was exactly as detailed, service was extremely prompt. Will be using GUR again.

- Mrs Samantha R Parkin 5th Nov 2019

This Was Beyond Amazing For Delivery I Was Emailed Each Step Along The Way And Given Times Which The Delivery Arrived With A Hours Gap And It Arrived Just When I Was Told Very Well Packaged ! And Overall This Was The Best Site For Online Shopping I Have Ever Used ! Brilliant :) !!

- danielle 25th OCT 2019

"Excellent service, helpful polite gentleman on the phone. Very quick delivery, thoroughly recommend. Will definitely use again."

- Gail Jesse 20th OCT 2019

Fantastic service, me order was out of stock but the company let me know all the way what was happening and I did not have to wait as long as expected. Very pleased with service.

- Jane King 10th OCT 2019

Good prices, really helpful team and fantastic service - next day delivery with time slot worked perfectly. Definitely would use again.

- Keith Webber 8th OCT 2019

Great sewing machine, just what I wanted and such a good price, the bag is great too, a good buy all round and next day delivery was on time.

- Mrs Carole M Husbands 8th OCT 2019

Yippee!! Ordered yesterday, received today I am a very happy customer. Thank you.

- Anne Yates 5th OCT 2019

I found my experience with GUR most helpful, the advert was true in its information on the stich master quilters delight. The delivery was the best service I have ever received by your company. I have been using the machine and I can not fault it in any way, in fact I have informed all my sewing friends about it. They were keen to know the details of your Webb site for future purchase.

- Mrs carole a sharp 1st OCT 2019

Your customer service team were very helpful, patient and quick. Thank you very much.

-B SHARP 1st OCT 2019

A very good company to deal with, their Customer Services Department were excellent and resolved queries promptly. This is how it should be done. I would recommend anyone to deal with them. Well done!

-Anthony Green 22nd SEP 2019

Excellent,fast efficient service and delivery will use again and would recommend to others

-Mrs Heather D Howe 15th SEP 2019

It was a pleasure doing business with you. Very good value, easy to use web site and free quick delivery with one hour time slot. Would recommend you to others. Thank you.

-J Newett 7th SEP 2019

I would not hesitate to use you again, my goods were delivered quickly. A very good service all round.

-D.Allen 3rd SEP 2019

Excellent service.
our computer let us down over the payment so our first order attempt was not completed. However a call to you (to check whether the order had been processed) was dealt with with care, helpfulness and in a polite manner.
We ordered again via the easy website and this time our order went through. He date and delivery was spot on, to the exact time and this was excellent.
Brilliant service alround.

-Mr M J Field 27th AUG 2019

very happy with the level and speed of your service. Would happily shop with you again and recommend you to friends and family.

-Ian Clarkson 18th AUG 2019

Excellent service provided. The items purchased were of good quality and the best price around. Notified by text message of delivery day and time and item was delivered within the time slot.

-leslie neyton 15th AUG 2019

Excellent company to do business with. Great instant responses to my e-mails in relation to delivery changes. Excellent, highly recommended.

-Sean Egan 14th AUG 2019

Very professional service. I received my sewing machine within the specified time. Would not hesitate to use the company again, very satisfied.

-Rosina McCallum 9th AUG 2019

My purchases from GUR are just what I ordered and arrived really quickly. Thank you GUR

-Charmian McDermid 3rd AUG 2019

I made two purchases from GUR and both came promptly - good prices
and good quality. Members of my quilting circle also praise GUR as being the best service for accessories, etc. and prompt delivery.

-MRS JOYCE E WRIGHT 25th JULY 2019

Having searched on the internet for a new machine, I chose GUR sewing machines to buy from based on price, delivery promises and customer reviews. All I can say is I was not disappointed. The ordering process was clear and simple, I was kept informed every step of the way on the progress of delivery and everything i ordered arrived packaged well and just as I expected. Thank you

-Gina Pearce 23rd JULY 2019